Angela Rivera

• Scheduled appointments for clients, customers, and other visitors
• Performed data entry tasks into various computer systems accurately and promptly
• Organized conference room reservations for meetings or events
• Answered and directed incoming calls using multi-line telephone system
• Responded to guest inquiries promptly and courteously
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• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
• Booked private car services and restaurant reservations when needed
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Responding to urgent maintenance calls
• Preparing for emergencies by creating building evacuation and other action plans
• Testing building security systems and promoting safety within the building
• Managing equipment and supply needs, including furniture,telecommunications, kitchen appliances, office equipment and

supplies, and climate control

• Liaising with vendors and suppliers on behalf of senior managers
• Reporting to the Facilities Manager on a regular basis
• Supervising cleaning crews and maintenance workers
• Documenting processes and keeping maintenance records
• Monitoring maintenance budget spending
• Meeting service unit
• Managing building equipment maintenance schedules

• Coordinated and organized meetings, events, conferences, and workshops for the organization
• Managed meeting logistics including room reservations, catering arrangements, travel arrangements, etc
• Created detailed schedules with deadlines for each event to ensure that all tasks are completed on time
• Maintained contact lists for organizations served by the agency and updated information when necessary to ensure accurate communication with clients/members.

• Compiling, sorting, and verifying the accuracy of information before it is entered
• Locating and correcting errors or reporting them to supervisor
• Maintaining logs of activities and completed work
• Selecting materials needed to complete work assignments
• Storing completed documents in appropriate locations
• Operating a data entry device to record or verify a variety of information

• Inspect incoming mail to ensure that correct postage is used and that packages and letters have been prepared in proper condition for mailing and transport
• Calculate mailing costs of letters, packages and parcels by weighing, computation, and proper classification by their type, weight and destination
• Attach correct postage, as well as proper labels if needed, to incoming mail presented by clients
• Sort incoming and outgoing mail by hand or with machines, and classify according to destination and type
• Answer customers’ questions about procedures, regulations, mailing methods and postage costs, as well as post office boxes, mailing supplies and other products provided by the Post Office
• Respond to customer complaints and problems by performing research as necessary, providing information and offering appropriate solutions
• Transfer pieces of mail between work stations to facilitate proper processing, sorting and delivery
• Verify recipient information for registered, certified or special delivery mail, and obtain signatures before dispensation

• Create and update leasing documentation for approved applicants
• Manage yearly service budget and negotiate contracts with construction, maintenance and utilities companies
• Collect rent and deposits from tenants via electronic system
• Negotiated reduced rate with maintenance company, saving 10% annually and decreasing average response time for tenant requests
• Scheduled maintenance and renovation with minimal interruption to tenants
• Attracting new tenants through advertising, property viewings, and encouraging referrals
• Interviewing tenants and running credit checks
• Setting rental rates, negotiating and enforcing lease agreements
• Addressing tenant complaints and inspecting vacated units
• Contracting and supervising repairs and maintenance work
• Dealing with late payments
• Maintaining records of income, expenses, signed leases, complaints, maintenance, etc
• Preparing reports on the financial performance of properties
• Terminating leases and initiating eviction proceedings.

• Greeting customers
• Operating cash registers
• Increasing in store sales
• Maintaining sales floor appearance
• Cross-selling products
• Directing customers to merchandise.