Max Leaux
Orlando,Florida
Summary
Dynamic performer with a proven track record in guest relations and hospitality, dedicated to creating unforgettable experiences for all visitors. Exceptional communication and problem-solving abilities are leveraged to promptly and effectively address guest needs, ensuring satisfaction at every interaction. Seeking a position that utilizes existing skills in management and hospitality while fostering professional growth and development in a vibrant environment. Passionate about delivering excellence in service and contributing to a collaborative team atmosphere.
Overview
9
9
years of professional experience
Work History
Lobby Concierge
Loews Hotels & Co
Orlando, FL
06.2025 - Current
Receptionist
Reservations/Scheduling Management
Answering inquiries
Administrative Support
Transportation Bookings
Local/Property expertise
Lobby Ambassador
Loews Hotels & Co
Orlando, FL
02.2025 - 06.2025
Property Greeter
VIP services assistance
Property/Local expertise
Concierge
Bell Assistance/Coordinating
Ensuring guest satisfaction
Front Desk Associate
Equinox Gym
Brooklyn, NY
11.2023 - 05.2024
- Concierge
- Maintaining Gym Floor
- Receptionist
- Customer Service
Sales Associate/Visual Merchandiser
Equinox Gym
Brooklyn, NY
11.2023 - 05.2024
- Training
- Visual Merchandiser
- Shipment Processor
- Inventory Management
- Fitting Room
- Maintaining salesfloor
- Customer Service
Sales Associate
Urban Outfitters
Herald Square, NY
11.2023 - 05.2024
- Visual Merchandiser
- Fitting Room
- Maintaining Salesfloor
- Customer Service
Sales Associate/Visual Merchandiser
Zumiez
Winchester, VA
03.2023 - 05.2023
- Visual Merchandiser
- Fitting Room
- Maintaining salesfloor
- Customer Service
Front Office Supervisor
Shenandoah Conservatory Office
Winchester, VA
08.2021 - 05.2023
- Receptionist
- Project Assignment/Regulator
- Appointment Scheduling
- Customer Service
- Training
- Hiring Assistant
Personal Assistant
Shenandoah Conservatory
Winchester, VA
08.2021 - 05.2023
- File Clerk
- Proofreader
- Project Assignment
- Training
- Hiring Assistant
Sales Associate
Urban Outfitters
Orlando, FL
12.2022 - 01.2023
- Shipment Processor
- Inventory Management
- Fitting Room
- Maintaining Salesfloor
- Customer Service
Sales Associate
Landry's
Orlando, FL
12.2021 - 01.2022
- Register
- Maintaining Salesfloor
- Customer Service
Barista
Starbucks
Orlando, FL
05.2017 - 11.2021
- Drink/Food Preparation
- Inventory Management
- Maintaining Store
- Delivering
- Training
- Customer Service
Education
BFA - Musical Theatre
Shenandoah University
Winchester, VA05.2023
Skills
- Efficient task prioritization
- Team player mentality
- Event planning experience
- Detail-oriented mindset
- Maintaining composure
- Exceptional communication
- Discretion and confidentiality
- Tourism industry awareness
- Time management proficiency
- Strong work ethic
- Problem-solving
- Time management
OTHER EXPERIENCE:
- Babysitting
- Volunteering
- Camp Counselor
- Church Mission Work
Timeline
Lobby Concierge
Loews Hotels & Co
06.2025 - Current
Lobby Ambassador
Loews Hotels & Co
02.2025 - 06.2025
Front Desk Associate
Equinox Gym
11.2023 - 05.2024
Sales Associate/Visual Merchandiser
Equinox Gym
11.2023 - 05.2024
Sales Associate
Urban Outfitters
11.2023 - 05.2024
Sales Associate/Visual Merchandiser
Zumiez
03.2023 - 05.2023
Sales Associate
Urban Outfitters
12.2022 - 01.2023
Sales Associate
Landry's
12.2021 - 01.2022
Front Office Supervisor
Shenandoah Conservatory Office
08.2021 - 05.2023
Personal Assistant
Shenandoah Conservatory
08.2021 - 05.2023
Barista
Starbucks
05.2017 - 11.2021
BFA - Musical Theatre
Shenandoah University