Max Melville
Mount Pleasant,SC
Summary
Hardworking and Professional Head Bartender with extensive knowledge and experience in large-scale, high-end dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable Concierge passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional sales and service. Friendly, open and committed to building customer base by providing positive service experience.
Overview
2
2
years of professional experience
Work History
Bartender
The Rooftop at The Vendue
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Concierge Specialist
The Dewberry Hotel
03.2022 - 06.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
Bartender and Banquet Server
French Quarter Inn, Charleston, SC
12.2021 - 04.2022
- Provided prompt service and exceptional guest experience.
- Managed setup and teardown of banquets for special functions while participating in the planning process.
- Responded positively and energetically to additional guest requests by inquiring of needs and observing the dining process.
Education
Bachelor of Arts - Communications
College of Charleston
Charleston, SC05.2023
Skills
- Operations Management
- Complex Problem-Solving
- Logistics Operations
- Suggestive Selling
- Team Training
- Teamwork and Professionalism
- Hospitality Service Expertise
- Creative Mixology
- Handling Difficult Customers
- Clear and Effective Communication
- Organizational Abilities
- Excellent Judgment
- Good Conversationalist
- Guest Satisfaction
Accomplishments
- Proficient in Microsoft excel, powerpoint, and 365
- Proficient in multiple POS systems
Additional Information
- Kickboxing, cooking, creative writing, reading and traveling
Languages
Spanish
Professional Working
Italian
Limited Working
Timeline
Bartender
The Rooftop at The Vendue
05.2022 - Current
Concierge Specialist
The Dewberry Hotel
03.2022 - 06.2022
Bartender and Banquet Server
French Quarter Inn, Charleston, SC
12.2021 - 04.2022
Bachelor of Arts - Communications
College of Charleston
Similar Profiles
Nicholas BryantNicholas Bryant
Guest Experience Manager at The Vendue HotelGuest Experience Manager at The Vendue Hotel
Brian CrosbyBrian Crosby
Director of First and Last Impressions at Vendue HotelDirector of First and Last Impressions at Vendue Hotel
Luciana PachecoLuciana Pacheco
Sommelier/Server/Bartender at Vendue Inn/ RevivalSommelier/Server/Bartender at Vendue Inn/ Revival
Terri A. RoerdenTerri A. Roerden
Senior Regional Production Specialist at AIG InsuranceSenior Regional Production Specialist at AIG Insurance
Christine McKeeChristine McKee
Clinical Director at Physician's PlanClinical Director at Physician's Plan