Maxwell Michaelis
Claremont Hotel
Rochester,MA
6
years of professional experience
Experienced Front Desk Agent with strong skills in guest services and problem-solving. Managed reservations and billing inquiries, ensuring operational efficiency during peak periods. Excelled in cash handling and communication, contributing to high guest satisfaction and fostering positive relationships.
Work History
Front Desk Agent
2 Years 8 Months- Processed guest check-in and check-out using property management system with accuracy and professionalism.
- Verified reservations, updated booking details, and coordinated room assignments with housekeeping.
- Answered multi-line phones, routed inquiries, and resolved guest requests promptly.
- Assisted guests with billing questions, folio corrections, and payment processing.
Target Team Member
6 Months- Executed guest service, cash handling, and register transactions with accuracy during high-volume store periods.
- Fulfilled online and in-store pickup orders using order systems and item-location accuracy.
- Supported Drive Up and order pickup processes by preparing orders and resolving item substitutions quickly.
- Restocked merchandise, maintained clean sales floor, and organized backroom inventory to support daily operations.
Education
High School Diploma
Skills
Customer service
Guest services
Problem-solving skills
Financial transactions
Hospitality services
Time management
Credit and cash payments
Guest relations
Oral and written communications
Active listening
Booking management
Front desk management
Timeline
Front Desk Agent
Claremont Hotel
02.2024 - CurrentRead More
Target Team Member
Target
04.2021 - 10.2021Read More
Old Rochester Regional High School
High School Diploma
Read More