Max Nowak

• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Responded to customer requests for products, services, and company information.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Promptly responded to inquiries and requests from prospective customers.

• Adjusted procedures to maximize department effectiveness.
• Sourced vendors, built relationships, and negotiated prices.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Implemented policies to reduce cost and eliminate waste.
• Purchased new products and oversaw inventory stocking and availability.
• Wrote standard operating procedures for department.
• Performed monthly reconciliation of open purchasing orders.
• Conducted regular research to identify trends and cost saving opportunities.
• Progressed through various purchasing, warehousing and leadership roles.

Supported the store manager in making sure that quality customer service was being provided in the front of the store, and that proper order fullfilment and inventory maintence was being achieved in the warehouse.

Properly sorted and stowed product deliveries.  Verified Shipping and receiving records to actual inventory and shipment levels. 

Fulfilled customer orders, maintained proper store front stock, and organized and kept up with the warehouse inventory.  Utilized color matching skills on a daily basis.  Utilized problem solving in order to successfully complete customer orders. 

Contributed to mission readiness by maintaining correct inventory and dispersal of crucial aircraft parts.  Fixed and completed a maintenance schedule on crucial ship components i.e. fire stations, water tight doors, ladderwells, and water tight hatches.