Max Peters
Flower Mound,TX
Summary
Proven track record of enhancing customer satisfaction and team productivity at Market Street. Leveraged strong work ethic and problem-solving skills to improve service efficiency and resolve complaints swiftly. Demonstrated commitment to cleanliness and safety, contributing to a welcoming environment. Skilled in inventory maintenance, ensuring optimal stock levels and minimal waste. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Porter
Five Star Ford Of Lewisville
09.2021 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed cleaning and maintenance duties as directed.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Participated in regular training sessions to stay up-to-date on industry best practices and company policies, ultimately improving overall job performance.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Client Support Specialist
Young Mens Christian Association (YMCA)
06.2017 - Current
- Greet incoming visitors and professionally and provided friendly, knowledgeable assistance.
- Confirm appointments, communicated with clients, and updated client records.
- Resolve customer problems and complaints.
- Providing workout support for clients on the floor or in the gymnasium
- Answer phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Complete program enrollment and program registration and filing to keep records updated for easy retrieval.
Deli Team Lead
Market Street
10.2017 - 03.2021
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Bagger
Krogers Grocery Store
03.2016 - 09.2017
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Maintained customer satisfaction by assisting with carrying out goods.
- Kept up-to-date on current promotions or discounts offered within the store to communicate such information effectively to customers.
Education
GED -
Flower Mound High School
Flower Mound, TX07.2017
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Inventory Maintenance
- Facility Cleaning
- Safety and Security
- Safety Protocols
- Cleanliness and hygiene
- Heavy Lifting
- Reliability and punctuality
Timeline
Porter
Five Star Ford Of Lewisville
09.2021 - Current
Deli Team Lead
Market Street
10.2017 - 03.2021
Client Support Specialist
Young Mens Christian Association (YMCA)
06.2017 - Current
Bagger
Krogers Grocery Store
03.2016 - 09.2017
GED -
Flower Mound High School
Similar Profiles
Luciana C AtencioLuciana C Atencio
Sales Associate Specialist at Lone Star Toyota Of LewisvilleSales Associate Specialist at Lone Star Toyota Of Lewisville
Richard JuarezRichard Juarez
Automotive Finance Manager at Big Star FordAutomotive Finance Manager at Big Star Ford
Alexander HernandezAlexander Hernandez
Sales Consultant at Star Ford LincolnSales Consultant at Star Ford Lincoln