Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Max Pettit

Waverly,NY

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Walmart. Proven ability to enhance customer satisfaction through effective order processing and relationship building. Skilled in online order management and problem-solving, consistently achieving high accuracy and timeliness in fulfilling customer needs. Recognized for mentoring team members and fostering a collaborative environment.

Knowledgeable [Desired Position]. Possesses valuable experience in delivering personalized shopping experiences and exceeding client expectations. Demonstrated strong communication and organizational skills.

Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.

Overview

14
14
years of professional experience

Work History

Personal Shopper

Walmart
07.2023 - 05.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Packager

Leprino Foods
09.2019 - 07.2023
  • Followed packing processes to increase speed and accuracy.
  • Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Reviewed orders by inspecting labeling, packaging, and contents.

Cashier

Dandy Mini Mart
03.2011 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Waverly High School
Waverly, NY
06-2010

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Relationship building
  • Flexible schedule
  • Online order processing
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Heavy lifting
  • Verifying order accuracy
  • Payment processing
  • Documentation and reporting
  • Product knowledge
  • Merchandise selection
  • Accurate money handling
  • Physical stamina
  • Lift up to [number] pounds
  • Online ordering
  • Delivery organization
  • Vendor engagement
  • Delivery procedures
  • Shopping management
  • Product awareness
  • Order proofing
  • Order coordination
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Multitasking
  • Organizational skills
  • Team building
  • Food safety and sanitation
  • Teamwork
  • Problem-solving abilities
  • Reliability

Languages

English
Full Professional

Timeline

Personal Shopper

Walmart
07.2023 - 05.2025

Packager

Leprino Foods
09.2019 - 07.2023

Cashier

Dandy Mini Mart
03.2011 - 09.2019

Waverly High School

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Max Pettit