Max Roszkowski
Stow
Summary
Department Manager with extensive experience at Joann Fabrics, specializing in inventory management and customer satisfaction. Demonstrated ability to lead teams and implement strategic plans that significantly reduced stock shortages and improved service quality. Focused on creating a positive work environment and mentoring staff to achieve peak performance.
Overview
6
6
years of professional experience
Work History
Department Manager
Joann Fabrics
09.2022 - Current
- Directed inventory management processes, ensuring optimal stock levels while reducing waste and losses due to shrinkage or obsolescence.
- Enhanced customer satisfaction rates via dedicated service, immediate issue resolution, and persistent process optimizations.
- Revamped inventory management processes, fostering a more efficient replenishment system and decreasing stock shortages.
- Established customer feedback mechanisms, resulting in substantial enhancements in product offerings and service quality.
Shift Supervisor
Coldstone Creamy
02.2019 - 05.2021
- Mentored new employees while assigning daily tasks and responsibilities.
- Oversaw completion of store opening and closing tasks, achieving balanced tills.
- Handled and clarified customer questions and issues.
- Minimized employee turnover rate by cultivating a positive work environment and promptly addressing staff concerns.
Education
Associate of Science - Aerospace Engineering + Physics (BS)
Kent State University
Kent, OH05-2026
High School Diploma -
Stow Munroe Falls High School
Stow, OH05-2021
Skills
- Customer service and engagement
- Team leadership
- Staff management
- Training and mentoring
- Performance management
- Strategic planning
- Time management
- Collaboration and teamwork
Timeline
Department Manager
Joann Fabrics
09.2022 - Current
Shift Supervisor
Coldstone Creamy
02.2019 - 05.2021
Associate of Science - Aerospace Engineering + Physics (BS)
Kent State University
High School Diploma -
Stow Munroe Falls High School
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