Summary
Overview
Work History
Education
Skills
Timeline
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Max Rothfeld

Oakland,CA

Summary

Energetic and enthusiastic service worker who has been working in the field for nearly ten years. Skilled in and enjoys customer service and working as apart of a team to serve people. Experience in other fields of work offers a broad set of skills and comfort level in any situation.

Overview

8
8
years of professional experience

Work History

Behavior Technician

Amergis Healthcare
08.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Event Lead/Ice Cream Scooper

Wanderlust Creamery
03.2022 - 05.2024
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

Shift Lead/Lead Barista

Southside Cafe
08.2016 - 08.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.

Education

Bachelor of Arts - Film And Media Studies - Minor in Black Studies

University of California, Santa Barbara
Santa Barbara, CA
06.2021

Skills

  • Customer service focus
  • Decision-making capabilities
  • Employee Training
  • Team motivation

Timeline

Behavior Technician

Amergis Healthcare
08.2024 - Current

Event Lead/Ice Cream Scooper

Wanderlust Creamery
03.2022 - 05.2024

Shift Lead/Lead Barista

Southside Cafe
08.2016 - 08.2019

Bachelor of Arts - Film And Media Studies - Minor in Black Studies

University of California, Santa Barbara

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Max Rothfeld