Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Max Sanchez

Los Angeles,CA

Summary

Results-oriented professional with expertise in customer service and technology roles. Proven ability to enhance guest experiences and optimize operations through effective problem-solving and communication. Experienced in fast-paced environments, demonstrating adaptability and time management. Committed to continuous learning and collaboration, delivering projects that align with organizational goals and industry trends.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Amazon
Pasadena, California
09.2025 - Current
  • Delivered packages efficiently within designated routes and timelines.
  • Maintained accurate records of deliveries and vehicle inspections.
  • Communicated with dispatch regarding delivery updates and issues.
  • Adhered to traffic laws while driving delivery vehicle to ensure safety and timely deliveries.

Artist's Assistant

Miss Conception
Puerto Vallarta, Jalisco
10.2014 - Current

Collaborated with drag artists to prepare materials for various projects.

  • Maintained cleanliness and functionality of the workspace.
  • Rehearsed regularly to maintain peak physical fitness and skill level.
  • Developed strong stage presence to engage audiences during performances.
  • Coordinated with costume and set designers to ensure timely and seamless execution of productions.
  • Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
  • Executed quick costume changes during live performances to maintain flow and audience engagement.
  • Developed quick thinking skills for effective improvisation during live performances.

Cashier/Server

Holbox
Los Angeles, California
08.2023 - 08.2025
  • Operated cash register, handling transactions efficiently and accurately.
  • Stocked shelves with merchandise based on inventory levels.
  • Assisted customers in selecting menu items, providing tailored recommendations and addressing inquiries to improve satisfaction.
  • Delivered high level of customer service using active listening and engagement skills.
  • Trained new team members on cash register operation and customer service protocols to ensure consistent service quality.

Server

Various
Los Angeles, California
02.2016 - 08.2025
  • Provided prompt and friendly service to enhance guest dining experiences.
  • Maintained cleanliness and organization of tables and dining areas.
  • Assisted in training new staff on menu items and service protocols.
  • Collaborated with kitchen staff to coordinate timely food delivery, improving service efficiency.
  • Processed customer orders accurately through point-of-sale systems.
  • Recommended menu items tailored to customer preferences and dietary needs, enhancing overall dining experience.
  • Handled customer inquiries and resolved issues with professionalism.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers, contributing to positive dining atmosphere.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Delivered food orders promptly and courteously.
  • Stayed informed about daily specials, new menu items, promotions.

Performer

Bars
Puerto Vallarta, Jalisco
04.2022 - 11.2024
  • Engaged audiences with dynamic performances, enhancing local bar experiences.
  • Collaborated with bar staff to create a lively atmosphere for guests.
  • Adapted setlists based on crowd energy and venue preferences.
  • Networked with other performers and patrons to build community connections.
  • Promoted shows on social media, driving higher attendance and audience interaction.
  • Maintained composure during unexpected events on stage or in the audience.
  • Dressed in costume to create character and provide a memorable experience for guests.
  • Hosted shows, fostering guest engagement and creating memorable experiences on and off stage.

General Manager

Let's Pho
Puerto Vallarta, Jalisco
03.2021 - 05.2023
  • Managed daily operations to ensure efficient restaurant functionality.
  • Led staff training programs to enhance employee performance and service quality.
  • Developed and implemented customer service strategies to improve guest experiences.
  • Oversaw inventory management to maintain stock levels and reduce waste.
  • Analyzed sales data to identify trends and inform business decisions.
  • Fostered a positive work environment through team-building activities and communication.
  • Ensured compliance with health and safety regulations in all restaurant operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints promptly, maintaining high service quality and reinforcing customer loyalty.
  • Conducted training sessions for employees on their specific duties and company policies.
  • Created schedules and monitored payroll, ensuring labor costs aligned with budgetary goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Data Entry Administrator

Concierge Travel
Bellaire, Texas
06.2018 - 03.2022
  • Entered and updated customer travel information in database systems to ensure data accuracy.
  • Maintained organized records of client preferences and special requests.
  • Assisted in processing invoices and tracking payments for services rendered.
  • Assisted team members with administrative tasks and project coordination.
  • Entered large volumes of information into spreadsheets quickly and accurately.
  • Inputted data into various software programs accurately and efficiently.
  • Researched and updated customer records in database system.
  • Developed web page templates based on user interface designs.
  • Collaborated with graphic designers to create a visually appealing design for the website.
  • Maintained existing websites by troubleshooting coding errors and updating content.
  • Edited photographs using industry-standard software and techniques.
  • Photographed special events, parties, and portraits.
  • Edit photos using Adobe Photoshop and other software applications.
  • Captured high-quality images for various clients and events.

Clerk

Internet Cafe
Monterey Park, California
03.2011 - 11.2013
  • Managed customer transactions and cash register operations, ensuring accurate and timely service.
  • Assisted customers with computer usage and internet access inquiries, enhancing their digital engagement.
  • Provided technical support for software and hardware issues with computers.
  • Monitored network performance and resolved connectivity issues swiftly.
  • Maintained cleanliness and organization of the cafe environment regularly.

Education

High School Diploma -

Mark Kepple High School
Monterey Park, CA
05-2014

Skills

  • Bilingual
  • Multitasking under pressure
  • Route optimization
  • Package tracking
  • Vehicle maintenance
  • Delivery documentation
  • Wine service
  • Table bussing
  • Food running
  • Allergy awareness
  • GPS navigation
  • Customer service
  • Time management
  • Inventory control
  • Communication skills
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Adaptability
  • Traffic laws
  • POS operation
  • Menu knowledge
  • Order accuracy
  • Food safety
  • Inventory management
  • Cash handling
  • Team leadership
  • Conflict resolution
  • Professional demeanor
  • Multitasking and organization
  • Exceptional customer service
  • Memory retention
  • Menu design
  • Staff training
  • Event management and promotion
  • Employee scheduling
  • Data entry
  • Computer troubleshooting
  • Software installation
  • Ticket queue management
  • Network maintenance
  • System configuration
  • Performance techniques
  • Stage presence
  • Improv performance
  • Costume management
  • Strong acting abilities
  • Character development
  • Emotional range
  • Improvisational skills
  • Makeup artistry
  • Acting
  • Makeup application
  • Live performances

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Delivery Driver

Amazon
09.2025 - Current

Cashier/Server

Holbox
08.2023 - 08.2025

Performer

Bars
04.2022 - 11.2024

General Manager

Let's Pho
03.2021 - 05.2023

Data Entry Administrator

Concierge Travel
06.2018 - 03.2022

Server

Various
02.2016 - 08.2025

Artist's Assistant

Miss Conception
10.2014 - Current

Clerk

Internet Cafe
03.2011 - 11.2013

High School Diploma -

Mark Kepple High School
Max Sanchez