MAX TARTOUR
Novato,CA
Summary
. Talented candidate offering 20+ years of experience investigating and selecting freight carriers and shipping routes aligned with customer needs. Satisfies timelines and budget requirements, managing administrative functions and supporting account needs.
Overview
27
27
years of professional experience
Work History
Consultant
UB Air Operation, The Pasha Group
San Rafael
11.2020 - 10.2021
- Trained staff in order to execute export/import shipments,
- Military oriented company, trained staff as how to handle personal effects for the service member
- Applied to be IAC with the TSA
- Created relationship with CRAF carriers
- Developed strategic component development plans to support future projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
Account Executive
Airline Network Services/Delta Air Lines
San Francisco, CA
11.2017 - 04.2020
- Developed and enhanced relationships with 250+ client
- Covered an area consisting of the San Francisco Bay Area, Hawaiian Islands, and Texas
- Sold cargo space domestically and internationally to freight forwarders
- Specialized in perishable and time sensitive freight, including live animals, frozen food, and medical equipment
- Managed the contract negotiation and development process between Delta and farmers/growers and top freight forwarders
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Contacted customers as issues arose to provide prompt resolutions.
- Created and executed account strategies to present services to key decision makers.
Export Manager
Mid-America Overseas
Hayward, CA
08.2009 - 08.2017
- Lead the Export function by negotiating the lowest costs with carriers to maximize company profit
- Maintain ongoing relationships with shippers to ensure the best experience throughout the lifecycle of the shipment
- Provide a personalized approach to prospective new customers with world-class customer service
- Expert in export compliance and product classification with U.S
- Customs
- Prepared various import, export and supplier forms for customs submittal.
- Designed export strategies to meet project requirements for delivery timeframe.
- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
- Processed company's import permit and export license processes.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Insured cargo against loss, damage or pilferage.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Branch Manager
Seaspace International Forwarders
San Francisco, CA
06.2006 - 06.2009
- Managed the San Francisco Bay Area branch in all aspects - from generating new leads to maintaining existing client relationships
- Grew from one specialty of shipments to a widened array of services to diversify the business's offeri- ing
- Negotiated contracts with major air and ocean carriers to increase existing business by over 35%
- Introduced new vendors, lowered overhead costs, established partnership with long-line haul trucking organizations.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Protected company assets with strategic risk management approaches.
Branch Manager
MapCargo International
Burlingame, CA
01.2004 - 01.2006
- Managed San Francisco Bay Area branch, handling domestic air and ocean freight shipments
- Generated contracts with airlines and steamship lines
- Increased sales activities by over 45% within first 6 months
- Maintained electronic logs and records of shipment manifest to meet shipment cutoff dates
- Oversaw billing from the airlines (CNS) and reviewed all overseas agent invoices for accuracy
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
International Director
Target Logistics
San Francisco, CA
01.1995 - 01.2004
- Lead the international department - air & ocean, import & export
- Supervised all logistics operations
- Brought the company from 80% of revenue being domestic to expanding international business and matching competition's offerings in the international market
- Developed contracts with airlines and steamship lines
- Processed documentation for the U.S
- Customs (AES filing)
- Met and surpassed sales expectations each month for 9 consecutive years
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Station Manager
Aeronet Worldwide
San Bruno, CA
01.1993 - 01.1995
- Developed the framework for expanding business internationally
- Launched European overseas agent network by expanding previous business relationships and finding new leads
- Increased international sales by 30%
- Trained sales and operations employees to handle the lifecycle of the sale for all new international business accounts
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Collaborated with leadership staff to determine appropriate budgets.
Education
High school diploma - Marketing
Lycée Technique Jean Macee
Vitry Sur Seine, FranceSkills
- Management (10 years)
- Leadership Development (10 years)
- Leadership Training (10 years)
- Logistics (10 years)
- Logistics Management (10 years)
- Contract Negotiation
- Account Management
- Italian
- French
- Salesforce
- Experienced with CargoWise and AES (Automated Export System)
- Current with TSA Certification
- Indirect Air Carrier (IAC)
- Program Leadership, Collaborative, Analytical, Data-Driven, Self-Starter
- Reports and Documentation
- Project Analysis
- Client Engagement
- MS Office
Languages
French
Native or Bilingual
Italian
Full Professional
Spanish
Limited Working
Timeline
Consultant
UB Air Operation, The Pasha Group
11.2020 - 10.2021
Account Executive
Airline Network Services/Delta Air Lines
11.2017 - 04.2020
Export Manager
Mid-America Overseas
08.2009 - 08.2017
Branch Manager
Seaspace International Forwarders
06.2006 - 06.2009
Branch Manager
MapCargo International
01.2004 - 01.2006
International Director
Target Logistics
01.1995 - 01.2004
Station Manager
Aeronet Worldwide
01.1993 - 01.1995
High school diploma - Marketing
Lycée Technique Jean Macee