Summary
Overview
Work History
Skills
Language Fluency
Accomplishments
Affiliations
Timeline
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Max Voler

New York,NY

Summary

Membership Director at Crunch Fitness with a proven track record in driving membership growth and enhancing community engagement. Expert in negotiation and customer relationship management, successfully implemented promotional campaigns that boosted client acquisition. Adept at training teams to elevate service standards, ensuring exceptional client experiences and retention.

Overview

11
11
years of professional experience

Work History

Owner

GhostPay
New York, New York
08.2024 - Current
  • Passion Project started from a conversation when signing up a software Founder
  • Created a secure payment system to ease the membership sales process.
  • Implemented a completely customizable interface that allows all payment methods to be processed. Crypto, CC, bank draft.
  • Collaborated with other clubs to have them use GhostPay.

Membership Director

Crunch Fitness
New York, New York
03.2023 - Current
  • Managed membership sales initiatives to attract new clients and grow community presence.
  • Oversaw team training sessions to improve service standards and operational efficiency.
  • Collaborated with marketing to create promotional campaigns for membership drives.
  • Coordinated events and workshops to foster community engagement within the fitness center.
  • Created and maintained records of all memberships, including payment information and contact details.
  • Developed membership programs to enhance community engagement and retention.
  • Created a secure payment system to collect payments via text/email.
  • Researched industry best practices for developing effective member engagement strategies.
  • Coached, developed and motivated team to achieve revenue goals.

Business Owner/Operator

M&J Restaurant Supplies
New York, New York
09.2021 - 01.2024
  • Company Overview: M&J was a small business that I opened when I realized an opportunity to provide better services and prices to local restaurants.
  • Generated new client leads by canvassing and door-to-door sales in busy retail neighborhoods.
  • Negotiated deals with suppliers to ensure the best possible prices for our clients.
  • Created pipelines of referrals and expanded partnerships across multiple locations.
  • Developed estimates and forecasted inventory needs to maintain efficient delivery services.
  • M&J was a small business that I opened when I realized an opportunity to provide better services and prices to local restaurants.
  • Gross revenue of over $10,000 per month.
  • Responsible for overseeing the entire sales cycle; assist new clients to ensure success.
  • Made financial and logistics decisions in best interest of company.
  • Generated ideas for new products or services based on market needs assessments.

Truck Driver and Sales Associate

Bronx Freight & Fish
Bronx, New York
03.2020 - 09.2022
  • Company Overview: Bronx Freight & Fish is a premier supplier of high quality seafood to restaurants and stores across the tri-state area.
  • Load, balance and secure product to ensure safe delivery
  • Maintain vehicle logs, records of cargo and billing statements in accordance to company policy and regulations
  • Planned efficient routes and adjusted strategies to ensure timely client deliveries
  • Managed direct sales to existing customers in addition to opening up new accounts with new customers
  • Bronx Freight & Fish is a premier supplier of high quality seafood to restaurants and stores across the tri-state area.
  • Increased company revenue through upselling current clients + added an average of 2 new customer accounts per month
  • No accidents or traffic violations

Head Waiter

Campania Coal Fired Pizza
Staten Island, New York
01.2015 - 01.2022
  • Completed opening and closing procedures to ensure smooth restaurant operations
  • Trained new employees on effective sales and customer satisfaction techniques
  • Addressed concerns quickly and escalated issues to management when necessary
  • Created schedules and took on additional responsibilities to assist management team

Skills

  • Microsoft Office Suite
  • POS systems
  • Customer service
  • Leads management
  • Partnership development
  • Marketing collaboration
  • Customer relationship management
  • Client retention
  • Negotiation skills
  • Effective communication
  • CRM proficiency
  • Deal closing
  • Sales coaching
  • Sales quota management

Language Fluency

  • English
  • Russian

Accomplishments

  • 2023 Membership Advisor Of the Year Crunch Fitness (Advisors with most PT & Membership Sales/Highest Grossing)
  • 2024 Runner Up Membership Director Of the Year

Affiliations

  • US Army Reserves 2017-2022

Timeline

Owner

GhostPay
08.2024 - Current

Membership Director

Crunch Fitness
03.2023 - Current

Business Owner/Operator

M&J Restaurant Supplies
09.2021 - 01.2024

Truck Driver and Sales Associate

Bronx Freight & Fish
03.2020 - 09.2022

Head Waiter

Campania Coal Fired Pizza
01.2015 - 01.2022

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Max Voler