MAX ANTOINE
Longmont,CO
Summary
Quality oriented professional with over 10 years of experience in customer service and a proven track record of customer satisfaction, guest retention and relation, and hospitality. I am eager to leverage my experiences to build relationships and help the company thrive
Overview
10
10
years of professional experience
Work History
Shift Lead
Oskar Blues
11.2025 - 10.2026
- Delivered attentive table service while accurately taking orders and coordinating food and beverage timing.
- Recommended menu items and specials, improving guest satisfaction through knowledgeable, responsive service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared mixed drinks, poured beverages, and maintained consistent presentation standards behind bar.
- Processed cash, card, and split payments with accuracy during high-volume service periods.
- Communicated effectively with kitchen and bar staff to resolve order issues and ensure smooth service.
- Handled guest concerns professionally, resolving complaints quickly while preserving positive dining experience.
- Maintained clean dining and bar areas, restocked supplies, and followed sanitation procedures.
Assistant Manager
Ajoya
05.2021 - 05.2025
- Fostered high team morale through positive reinforcement and support.
- Ensure guest has phenomenal cannabis buying experience.
- Generated repeat business through exceptional customer service.
- Open store and ensure closing duties were completed
- Performed thorough cleaning in the store to uphold hygiene standards.
- Executed product transfers to ensure inventory accuracy and availability.
- Supported team members in resolving challenging issues.
- Write daily reports.
- Cleaning tasks that maintain a clean and orderly store.
- Ensure guest has a phenomenal cannabis buying experience.
- Counted cash and prepared bank deposits to ensure financial accuracy.
- Maintained Ajoya brand image by ensuring adherence to company standards in all customer engagements.
- Conducted various cleaning tasks to keep the store organized and presentable.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Banquet Supervisor
St Julien Hotel & Spa
08.2016 - 05.2021
- Directed and managed banquet functions for events ranging from 5 to 500 guests, ensuring seamless execution and guest satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events, contributing to a positive dining experience.
- Collaborated with kitchen and serving staff.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Investigated and resolved complaints regarding food quality, service, or accommodations, enhancing overall guest satisfaction.
- Complete daily recaps and reports on business, guests, & employees.
- Prepared food and served drinks during events.
- Proficient in Microsoft Word & Excel.
- Perform food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
Education
Ableton Music Production
KMG Life, INC.
Boulder, COLORADO10-2018
Skills
- Excellent Service (TIPS certified)
- Team Player
- Punctual
- Passionate
- Time Management
- Willing to Learn
- Communication
- Budget assistance
- Recruiting and interviewing
- Sales monitoring
- Schedule oversight
- Customer relationship management (CRM)
- Problem-solving
- Workplace safety compliance
- Reporting and documenting
Timeline
Shift Lead
Oskar Blues
11.2025 - 10.2026
Assistant Manager
Ajoya
05.2021 - 05.2025
Banquet Supervisor
St Julien Hotel & Spa
08.2016 - 05.2021
Ableton Music Production
KMG Life, INC.