Maximilian Blum
Buffalo,NY
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Night Operations Manager
Tops Friendly Markets
01.2022 - Current
- Streamlined night shift operations by implementing efficient staff scheduling and task delegation.
- Developed strong relationships with suppliers, negotiating favorable terms that positively impacted the company''s bottom line.
- Enhanced communication between departments on different shifts through the implementation of detailed handover reports and interdepartmental meetings.
- Increased order accuracy rates by regularly reviewing picking processes and making necessary adjustments as needed during the night operations period.
Manager on Duty
Tops Friendly Markets
07.2022 - 12.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Customer Service Lead
Tops Markets
06.2021 - 12.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Bachelor of Science - Social Work
SUNY Buffalo State
Buffalo, NY05.2026
Skills
- Decision-making capabilities
- Staff Training and Development
- Change Management Experience
- Quality control knowledge
- Problem-Solving
Timeline
Manager on Duty
Tops Friendly Markets
07.2022 - 12.2022
Night Operations Manager
Tops Friendly Markets
01.2022 - Current
Customer Service Lead
Tops Markets
06.2021 - 12.2022
Bachelor of Science - Social Work
SUNY Buffalo State
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