Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Maximilian Galindo

San Antonio,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Member Service Representative

Select FCU
San Antonio, TX
10.2022 - Current
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Processed cash and check deposits every day.
  • Processed loan applications and documented loan decisions according to policy requirements.

Student

Texas A&M University San Antonio
San Antonio, Texas
08.2018 - 03.2020
  • Full time student until Covid.
  • 4 core classes left to earn bachelors in business administration

Loan Processor

Citizens FCU
Midland, TX
08.2013 - 09.2017
  • Prepared and submitted detailed loan packages to the underwriting department for approval.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Collaborated with company teams to expedite loan approval processes.

File Clerk

Pecos County State Bank
Fort Stockton, Texas
05.2012 - 08.2013
  • Conducted regular file purges to eliminate outdated or unnecessary documents.
  • Input data into computer systems to support document and information retrieval.
  • Retrieved requested files and delivered to appropriate personnel.

Education

Associate of Arts - Business

San Antonio College
San Antonio, TX
01-2018

Skills

  • Account management
  • Loan processing
  • Data entry
  • Financial analysis
  • Customer service
  • Problem resolution
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Attention to detail
  • Cash handling
  • Materials transport
  • Sales and upselling

Affiliations

  • Plant Enthusiasts
  • Trail Hiking
  • Baking

Languages

Spanish
Professional

Certification

  • Notary Public

Timeline

Member Service Representative

Select FCU
10.2022 - Current

Student

Texas A&M University San Antonio
08.2018 - 03.2020

Loan Processor

Citizens FCU
08.2013 - 09.2017

File Clerk

Pecos County State Bank
05.2012 - 08.2013

Associate of Arts - Business

San Antonio College
Maximilian Galindo