Maximilian Schueler
Lafayette,CA
Summary
Dynamic professional with a proven track record at Forma Gym, excelling in member engagement and conflict resolution. Achieved significant membership growth through targeted marketing strategies and enhanced retention via personalized support. Skilled in data entry and effective communication, fostering strong relationships to elevate overall member satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk, Membership Rep, & Class Instructor
Forma Gym
06.2023 - Current
- Greeted and assisted members when entering the facility
- Provided assistance and aided in resolving member concerns.
- Prepared and provided beverages for members while maintaining a clean environment with quality ingredients.
- Aided members in scheduling classes and massages through the ABC Data Track system.
- Toured and aided potential future members presenting an enjoyable environment and a well-ran facility.
- Increased membership sign-ups by implementing targeted outreach strategies and engaging marketing materials.
- Worked effectively with other membership team representatives to ensure monthly sign-up goal was met.
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Enhanced overall member satisfaction by conducting regular surveys, analyzing feedback, and implementing improvements accordingly.
- Consistently exceeded monthly sales targets by proactively identifying upsell opportunities within existing membership base.
- Taught boxing and kickboxing classes in a manor suiting for both new and experienced individuals ensuring everyone a enjoyable and satisfying experience.
- Took attendance and ensured all classes are properly closed out and concluded.
- Adjusted class curriculum ensuring everyone can engage and develop individual skill sets in the class despite personal level.
Crew Member, Grill, Maintenance, & Cashier
McDonald's
01.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier & Crew Member
Zoonies
06.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier & Crew Member
Ace Hardware
06.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - Biology And Anthropology
Northern Arizona University
Flagstaff, AZSkills
- Member engagement
- Conflict resolution
- Membership sales
- Class scheduling
- Customer relationship management
- Data entry
- Upselling techniques
- Feedback analysis
- Team collaboration
- Effective communication
- Time management
- Marketing strategies
- Facility management
- Patience and tolerance
- Building relationships
- Data entry proficiency
- Active member engagement
- Membership processing
- Written and oral communication
- Sales strategy
- Membership recruitment
- Tour leadership
- Teamwork
- Multitasking capacity
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Product knowledge
Timeline
Front Desk, Membership Rep, & Class Instructor
Forma Gym
06.2023 - Current
Crew Member, Grill, Maintenance, & Cashier
McDonald's
01.2021 - 06.2022
Cashier & Crew Member
Zoonies
06.2018 - 01.2020
Cashier & Crew Member
Ace Hardware
06.2016 - 08.2017
Bachelor of Science - Biology And Anthropology
Northern Arizona University
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