Maximiliano Betancourt
Tyler,Tx
Summary
Experienced natural leader skilled in driving team success through effective coaching and motivation. Achieved increased financial profitability, operational efficiency, and customer satisfaction. Demonstrated track record of meeting organizational objectives and delivering exceptional performance. Possess excellent interpersonal skills to collaborate seamlessly with colleagues in both supervisory and support staff roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Managing Partner in Training
Crunch Fitness
2024.04 - 2024.09
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
Senior Assistant Manager
Crunch Fitness
2023.11 - 2024.04
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
Assistant Manager
Crunch Fitness
2022.11 - 2023.11
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Member Service Representative
Crunch Fitness
2021.07 - 2022.11
- Enhanced member satisfaction by addressing and resolving complex account inquiries promptly and professionally.
- Led regular team meetings focused on sharing best practices, boosting overall departmental proficiency.
- Analyzed transaction data for potential fraud detection, safeguarding both the institution''s assets and members'' financial security.
- Coordinated with other departments to ensure timely resolution of escalated member issues, leading to a positive impact on overall customer experience.
Member Service Representative
Crunch Fitness
2020.09 - 2021.06
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Retail Sales Associate
Walmart
2017.06 - 2020.08
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
John Tyler High School
Tyler, TX06.2018
Skills
- Fast learner
- Safety rules compliance
- Excellent communication
- Teamwork and collaboration
- Operations Management
- Revenue Growth
- Strategic Planning
- KPI Tracking
- Sales
- Customer Services
Certification
Basic Life Support (BLS)
Languages
Spanish
Full Professional
Timeline
Managing Partner in Training
Crunch Fitness
2024.04 - 2024.09
Senior Assistant Manager
Crunch Fitness
2023.11 - 2024.04
Assistant Manager
Crunch Fitness
2022.11 - 2023.11
Lead Member Service Representative
Crunch Fitness
2021.07 - 2022.11
Member Service Representative
Crunch Fitness
2020.09 - 2021.06
Retail Sales Associate
Walmart
2017.06 - 2020.08
High School Diploma -
John Tyler High School
Basic Life Support (BLS)
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