Angela Arrazate
San Antonio,TX
Summary
Results-driven Managing Partner in Training adept at building and leading high-performance teams. Decisive leader and strategic planner with a resilient and forward-thinking approach.
Overview
4
4
years of professional experience
Work History
Managing Partner in Training
Crunch Fitness - Undefeated Tribe
10.2023 - Current
- Assist the managing partner in increasing our sales, ending at an average of 117.4% to budget within the past 3 months
- Assist with conducting staff meetings and setting staff goals to exceed our budgets
- Won the award of "Up and Comer" in all of UDT for my performance in 2023
- Streamlined internal processes for improved efficiency and productivity within the business
Sr. Assistant General Manager
Crunch Fitness - Undefeated Tribe
02.2023 - 11.2023
- In charge of recruiting, interviewing and hiring and onboarding for our MSR position for our grand opening Bandera location
- Responded to customer concerns, working with my MP to significantly raise our NPS/cleanliness
- Exceeded grand opening KPI's 6K members within our first 30 days with my oversight of the MSR team
- Monitored labor, timecards, and created monthly ops schedule
- Evaluated employee performance through regular feedback sessions, setting clear expectations for growth and development opportunities
- Assisted with B2B performance during our NCO process
Operations Manager
Crunch Fitness - VentureFit
09.2022 - 01.2023
- Ensured the best service possible to members and guests
- Kept track of the KPIs to make sure the club was hitting our monthly goals
- Assisted the general manager with schedules, inventory, and recruiting the best talent
- Assisted the fitness manager with our CrunchOne Kickoff booking at POS, and increase revenue through monthly personal production
- Supervised operations staff and kept employees compliant with company policies and procedures.
Member Service Representative
Crunch Fitness - VentureFit
02.2022 - 09.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Called leads in, with the goal of booking appointments to acquire memberships
- Obtained extra leads through local store marketing, and by obtaining member referrals
- Introduced Crunch Fitness and what we had to offer to potential members, helping them change their lives
Shift Lead
Pizza Hut
07.2020 - 06.2021
- Assisted customers with anything that was needed, even de-escalate any problems that surged
- Kept track of inventory and placed orders as needed, staying under budget
- Managed the employees in the absence of the general manager
- Made the schedules for the employees on a weekly basis
- Worked with employees on building and meeting a weekly business plan
Education
University of The Incarnate Word
San Antonio, TX05.2021
Skills
- KPI Tracking
- Executive team leadership
- Sales management
- Processes improvement
- Business Development
- Strategic Planning
References
- Percy Reynolds, (541) 410-7598, Crunch Fitness - Market 4
- Edwin Torres, (702) 334-7206, Crunch Fitness - Bandera
- Christina Duffer, (210) 367-6223, Crunch Fitness - Marbach
- Jordan Villanueva, (210) 914-5983, Pizza Hut - Callaghan Rd
Timeline
Managing Partner in Training
Crunch Fitness - Undefeated Tribe
10.2023 - Current
Sr. Assistant General Manager
Crunch Fitness - Undefeated Tribe
02.2023 - 11.2023
Operations Manager
Crunch Fitness - VentureFit
09.2022 - 01.2023
Member Service Representative
Crunch Fitness - VentureFit
02.2022 - 09.2022
Shift Lead
Pizza Hut
07.2020 - 06.2021
University of The Incarnate Word
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