Maximo Fernandez
Perth Amboy,NJ
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
25
25
years of professional experience
Work History
Driver Rideshare
Uber Technologies Inc.
07.2018 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Disability Benefits Examiner
The Standard Life Insurance Company of New York
08.2011 - 07.2018
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
- Identified potential risks and fraud through meticulous review of documentation and background checks.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
Bilingual Customer Service Representative
Cablevision (Optimum)
02.2011 - 08.2011
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Achieved above target resolution time per call well within expected training completion window.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Doorman/Concierge
Rockrose Management
07.2009 - 07.2010
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Streamlined package delivery process, ensuring timely distribution to residents.
- Collaborated with building management to address resident concerns quickly and effectively.
- Managed access control system, preventing unauthorized entry into the building.
Doorman
Jordan Cooper and Associates
02.2006 - 07.2009
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Served as a liaison between residents and property management, facilitating clear communication to resolve issues efficiently.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
Carpentry and Masonry Specialist (E-5) Veteran, Operation Enduring Freedom (O.E.F.)
US Army National Guard
05.1999 - 05.2005
- Participated in construction projects during yearlong deployment in Afghanistan.
- Mentored junior team members in carpentry and masonry best practices, fostering professional development and skill enhancement.
- Reduced material waste by implementing effective planning strategies and optimizing resource allocation for construction projects.
- Completed complex masonry projects with precision, utilizing advanced techniques to ensure structural integrity and aesthetic appeal.
Education
Associates in Liberal Arts -
Borough Manahttan Community College
01.2003
High School Diploma -
Alfred E. Smith Vocational H.S.
01.1998
Skills
- Valid Driver's License
- Customer Service
- Problem-Solving
- Passenger Transportation
- Analytical Skills
- Claims Handling
- Interpersonal Skills
- Empathy and Sensitivity
- Problem Solving
- Multitasking
Timeline
Driver Rideshare
Uber Technologies Inc.
07.2018 - Current
Disability Benefits Examiner
The Standard Life Insurance Company of New York
08.2011 - 07.2018
Bilingual Customer Service Representative
Cablevision (Optimum)
02.2011 - 08.2011
Doorman/Concierge
Rockrose Management
07.2009 - 07.2010
Doorman
Jordan Cooper and Associates
02.2006 - 07.2009
Carpentry and Masonry Specialist (E-5) Veteran, Operation Enduring Freedom (O.E.F.)
US Army National Guard
05.1999 - 05.2005
Associates in Liberal Arts -
Borough Manahttan Community College
High School Diploma -
Alfred E. Smith Vocational H.S.