Maximo Grabiel Lluberes Encarnación
New York,NY
Summary
Service-oriented professional with deep roots in passenger care and support, excelling in high-pressure environments where efficient task completion is paramount. Possess specialized skills in emergency response preparedness, conflict resolution, and cultural sensitivity, ensuring passenger safety and satisfaction. Thrive using empathy, communication, and problem-solving to enhance travel experiences for all passengers.
Overview
16
16
years of professional experience
Work History
Wheelchair Agent
Eulen America
NEW YORK, New York
02.2025 - 03.2025
- Resolved customer complaints regarding product performance or service issues in a timely manner.
- Demonstrated safety procedures to passengers and answered questions about equipment use.
Customer Services /Retail Sales Associate
Oscar Stones Jewelry
NEW YORK, New York
06.2024 - 01.2025
- Used product knowledge to suggest items to match client needs.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Initiated friendly conversation with customers to determine level of assistance required.
Customer Services Agent
Scotiabank Gbs
02.2020 - 07.2022
- Customer services agent for the bank in Canada, dealing with phone calls and giving the best services to our customers
Check-in, Baggage Services, Operation, and Dispatch Agent
Copa Airlines
04.2015 - 08.2018
- Check-in, baggage services, operation, and dispatch agent
Customer Services Agent
Servair.S.A
03.2009 - 06.2014
- Business partner as a customer services agent with different airlines such as JetBlue, Avianca, Taca Airlines, and Lacsa, and fixed-based operations for private planes
Education
High School Diploma -
Favio Amable Mota
Santo Domingo Pueblo, NM06-2007
Skills
- Equipment operation
- Safety procedures
- Customer service
- Product knowledge
- Conflict resolution
- Check-in procedures
Civil State
Single
Personal Information
Date of Birth: 09/04/90
Professional References
- Thelma Martinez, 917-656-9228
- Yanorelys Ten, 917-251-6931
Other Studies And Knowledge
- Executive Secretarial course INFOTEP
- Knowledge of Office Package, PowerPoint, Microsoft Word, Excel, Outlook, SABRE, and ALTEA Programs
Timeline
Wheelchair Agent
Eulen America
02.2025 - 03.2025
Customer Services /Retail Sales Associate
Oscar Stones Jewelry
06.2024 - 01.2025
Customer Services Agent
Scotiabank Gbs
02.2020 - 07.2022
Check-in, Baggage Services, Operation, and Dispatch Agent
Copa Airlines
04.2015 - 08.2018
Customer Services Agent
Servair.S.A
03.2009 - 06.2014
High School Diploma -
Favio Amable Mota
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