Emily Mena

• Executed billing tasks and recorded information in company databases.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Collaborated with marketing team to develop successful marketing strategies.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Oversaw and managed hiring process and assisted human resources.
• Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Scheduled office meetings and client appointments for staff teams.
• Used spreadsheets and databases to develop and maintain records

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Ordered and distributed office supplies, saving money on fixed office budget.
• Scheduled office meetings and client appointments for staff teams.
• Acted as first point of contact and set appointments for prospective clients.
• Improved office operations by automating client correspondence, record tracking and data communications.

• Compared shipping orders and invoices against contents received to verify accuracy.
• Checked shipments for properly labelling and palletizing to reduce risk of damage.
• Verified order accuracy of orders and proactively corrected discrepancies.
• Unloaded pallets and deliveries and organized products in warehouse.

• Provided training and support to new associates to help provide high-quality customer service.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

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• Answered customer questions about sizing, accessories, and merchandise care.