Maximor Rax
Fayetteville,AR
Summary
Dedicated professional with a strong background in customer service and team mentorship. Skilled in multitasking and maintaining high standards of service quality. Eager to leverage training expertise to enhance team dynamics and improve customer satisfaction.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Certified Travel Trainer
7Brew Coffee
Springdale, Arkansas
04.2025 - Current
- Traveled nationwide to train new franchise barista hires, ensuring consistent quality across locations.
- Mentored staff in coffee preparation techniques and equipment usage.
- Facilitated team-building activities to foster a collaborative and positive work environment.
- Conducted hands-on training sessions, improving barista skills and elevating customer service experience.
Barista Shift Lead
7Brew Coffee
Springdale, Arkansas
09.2023 - Current
- Supervised barista team during peak hours to ensure efficient service.
- Trained new staff on beverage preparation and customer service standards.
- Implemented quality control measures for drink consistency and presentation.
- Coordinated shift schedules and assigned tasks to optimize workflow.
Front of House Server
Panda Express
Springdale, Arkansas
07.2021 - 08.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Guided guests in menu selections while accommodating dietary restrictions to enhance dining experience.
- Accurately processed customer orders using point-of-sale systems, ensuring efficient service and customer satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Conducted follow-ups with guests post-meal to confirm satisfaction and address any concerns.
Education
Bachelor of Arts - Advertising / Public Relations
University of Arkansas
Fayetteville, AR08-2026
Skills
- Customer service excellence
- Effective communication
- Team collaboration
- Time management
- Multitasking proficiency
- Multimedia production
Languages
Marshallese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Certified Travel Trainer
7Brew Coffee
04.2025 - Current
Barista Shift Lead
7Brew Coffee
09.2023 - Current
Front of House Server
Panda Express
07.2021 - 08.2023
Bachelor of Arts - Advertising / Public Relations
University of Arkansas