Maxine Alam
Fort Worth,TX
Summary
Dynamic Master of Business and Healthcare Administration candidate with a strong background in IT systems administration, business operations support, and user training. Proven ability to enhance team performance through effective resolution of operational and technical challenges, coupled with a commitment to improving system processes and fostering clear communication among employees, vendors, and stakeholders. Solid foundation in healthcare administration and business management, dedicated to advancing healthcare management, optimizing business operations, and providing exceptional organizational support.
Overview
12
12
years of professional experience
Work History
IT Systems Administrator
Mill Creek Residential Trust
04.2023 - 05.2026
- Support business operations by administering internal systems, troubleshooting user issues, and helping teams maintain efficient daily workflows.
- Serve as a key point of support for employees using business technology platforms across construction, operations, and administrative departments.
- Train users on system processes, workflow procedures, technical tools, and best practices to improve accuracy and efficiency.
- Analyze recurring system issues and assist with developing process improvements, documentation, and clearer support procedures.
- Coordinate with cross-functional teams to resolve platform problems, access issues, workflow errors, and operational support requests.
- Communicate technical information clearly to non-technical users, managers, vendors, and internal business partners.
- Maintain accurate records of support requests, troubleshooting steps, system updates, and workflow-related issues.
- Support user account access, system navigation, platform functionality, and process compliance.
- Handle confidential employee, operational, and business information with professionalism and discretion.
- Contribute to service quality by ensuring timely follow-up, clear communication, and practical problem resolution.
- Reason for Leaving: Company restructuring and elimination of position; not performance-based reduction of single-family staff.
BuildPro System Support Administrator
Dream Finders Homes
05.2022 - 07.2024
- Supported business operations by assisting users with construction management system processes.
- Provided technical and workflow support to internal teams, helping resolve system errors, access issues, and process questions.
- Coordinated with employees, vendors, and business partners to support timely resolution of operational and platform-related concerns.
- Maintained accurate system data and assisted with workflow corrections, updates, and documentation.
- Helped users understand system requirements and complete tasks accurately within business platforms.
- Supported process consistency by explaining procedures, troubleshooting problems, and identifying opportunities for improved system use.
- Strengthened operational efficiency by helping construction and administrative teams use technology effectively.
BuildPro Systems Administrator
Lennar Homes
08.2021 - 05.2022
- Supported administrative and business operations through documentation, system updates, customer communication, and workflow tracking.
- Assisted internal departments with data accuracy, process follow-up, and operational coordination.
- Communicated with customers, internal teams, external partners, and vendors to help resolve issues and support business needs.
- Maintained organized records and supported daily administrative functions in a fast-paced business environment.
- Assisted with system usage, reporting, and information management to support construction and customer service operations.
- Developed experience in business operations, customer service, process support, and cross-functional communication.
Marketing & Sales Specialist Temp
Robert Half / OfficeTeam
02.2018 - 08.2021
- Supported sales, marketing, client service, and administrative operations.
- Assisted with customer communication, records management, scheduling, sales support, and office coordination.
- Maintained organized documentation and supported day-to-day business needs.
- Communicated professionally with clients, team members, and business partners.
- Strengthened skills in customer service, business communication, administrative coordination, and problem-solving.
Mental Health Specialist
Tri-City Mental Health
09.2019 - 02.2021
- Supported community-focused programs related to mental health awareness, outreach, and public service.
- Assisted with communication, administrative tasks, program support, and community engagement.
- Gained experience working with diverse populations and service-oriented programs.
- Developed a strong interest in healthcare administration, community health, and accessible support services.
After School Program Site Coordinator III
City of Fontana
07.2017 - 01.2019
- Assisted with public-facing community programs, administrative support, and service coordination.
- Supported documentation, outreach, communication, and program-related tasks.
- Provided professional support in a community-centered environment focused on public service and resident needs.
- Oversaw a team of 3 employees and coordinated day to day activities for 60-100 individuals assigned to the caseload.
Children's Ministry Music Director
Water of Life Ministries
10.2014 - 01.2016
- Managed administrative and clerical functions to streamline daily operations. Oversaw payroll processing and organized assistant schedules for optimal resource allocation. Leveraged Excel and Outlook to coordinate volunteer scheduling and engagement.
- Produced and submitted precise expense reports for departmental financial tracking.
- Led volunteer orientation sessions to cultivate readiness for service. Prepared event materials in advance to ensure smooth weekly productions. Initiated regular communication through phone calls and emails to maintain volunteer and attendee connections. Oversaw staff and volunteer load of 60+ individuals.
- Administered content on the company website to enhance volunteer visibility. Implemented FellowshipOne and Paycom for efficient management of volunteers and staff.
- Directed training programs for new recruits to foster team integration. Designed and coordinated special events to enhance community involvement. Formulated agendas and expense reports for effective monthly meeting management.
Education
Master of Business - Healthcare Administration
Texas Woman’s University
12-2026
Bachelor of Arts - Business & Marketing
Texas Woman’s University
05-2024
Associate of Arts - Business Communications
Citrus College
01-2022
Skills
- Healthcare caseload management
- Business process optimization
- Resource allocation coordination
- IT Systems Administration
- User training facilitation
- Operational streamlining
- Creation of process documentation
- Customer Service Leadership
- Technical problem-solving
- System Implementation Support
- Data Accuracy & Reporting
- Confidential Information Handling
- Policy & Procedure Support
- Service Quality Improvement
- Vendor & Partner Communication
- Hyphen Solutions BuildPro/Homefront
- ServiceNow, Entrata, YardiOne and Ticket Management
- Microsoft Excel/Office Suite/Word/Outlook/Teams
- CRM / ERP / Business Support Platforms
- Data Entry & Reporting Systems
MANAGEMENT & LEADERSHIP STRENGTHS
- Able to support teams by improving workflows, documenting processes, and resolving operational barriers.
- Strong communication style with both technical and non-technical employees.
- Experienced translating complex system issues into clear, practical action steps.
- Comfortable coordinating with employees, managers, vendors, and business partners.
- Service-oriented approach with strong attention to follow-up, accuracy, and professionalism.
- Strong foundation in healthcare administration and business operations.
- Able to learn systems quickly and train others with patience and clarity.
Languages
Spanish
Professional Working
Timeline
IT Systems Administrator
Mill Creek Residential Trust
04.2023 - 05.2026
BuildPro System Support Administrator
Dream Finders Homes
05.2022 - 07.2024
BuildPro Systems Administrator
Lennar Homes
08.2021 - 05.2022
Mental Health Specialist
Tri-City Mental Health
09.2019 - 02.2021
Marketing & Sales Specialist Temp
Robert Half / OfficeTeam
02.2018 - 08.2021
After School Program Site Coordinator III
City of Fontana
07.2017 - 01.2019
Children's Ministry Music Director
Water of Life Ministries
10.2014 - 01.2016
Bachelor of Arts - Business & Marketing
Texas Woman’s University
Associate of Arts - Business Communications
Citrus College
Master of Business - Healthcare Administration
Texas Woman’s University