Maxine Laseter
Customer Service Support Specialist
Houston,TX
Summary
Experienced Customer Service Support with over 2 years of experience in call center environment. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Professional Sabbatical
N/A
Indianapolis, IN
04.2021 - Current
n/a
Customer Service Agent
Sitel
Fishers, IN
04.2020 - 04.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed over 85 call per day .
- Maintained performance score of 100% daily.
Warehouse
Integrity Staffing For Amazon
Whitestown, IN
12.2019 - 04.2020
- Operated RF scanners to track merchandise and verify contents of containers.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Simplified shipping and receiving processes, which boosted productivity 100%.
Education
High School Diploma -
Southeastern High School
Miramar Beach, FL 05.2010 - 08.2010
Skills
Computer skills
Analytical skills
Flexible & Adaptable
Call Center Environment
Tech Savvy
Desktop support
Customer service expert
Interpersonal Communication
Critical Thinking
Active Listening
Timeline
Professional Sabbatical
N/A
04.2021 - Current
Customer Service Agent
Sitel
04.2020 - 04.2021
Warehouse
Integrity Staffing For Amazon
12.2019 - 04.2020
High School Diploma -
Southeastern High School
05.2010 - 08.2010