Maxine Laseter
Patient Access Specialist
Spring,Texas
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
3
3
years of professional experience
Work History
Patient Access Specialist
Spectraforce Technologies Inc.
Spring, TX
09.2022 - 02.2023
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Contacted patients on annual renewal dates to offer assistance.
Remote Customer Service Agent
Sitel
Fisher, IN
04.2020 - 04.2021
- Communicated with clients regarding account services, statements, and balances.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Resolved over 95 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Warehouse Worker
Integrity Staffing For Amazon
Indianapolis, IN
10.2019 - 03.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated RF scanners to track merchandise and verify contents of containers.
- Performed general housekeeping and cleaning tasks.
- Completed over 100 customer orders each day in warehouse setting.
Customer Service Agent
Lowe's Contact Center
Indianapolis, Indiana
02.2017 - 01.2018
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated RF scanners to track merchandise and verify contents of containers.
- Performed general housekeeping and cleaning tasks.
- Completed over 100 customer orders each day in warehouse setting
Education
High School Diploma - General Studies
South Eastern High School
Miramar,Fl 05.2011 - 08.2011
Skills
- Outstanding communication skills
Timeline
Patient Access Specialist
Spectraforce Technologies Inc.
09.2022 - 02.2023
Remote Customer Service Agent
Sitel
04.2020 - 04.2021
Warehouse Worker
Integrity Staffing For Amazon
10.2019 - 03.2020
Customer Service Agent
Lowe's Contact Center
02.2017 - 01.2018
High School Diploma - General Studies
South Eastern High School
05.2011 - 08.2011
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