Colleen Ashley
Vancouver,WA
Summary
Dynamic and detail-oriented professional with extensive experience in managing fast-paced business operations, ensuring seamless processes and optimal efficiency. Proven expertise in developing and executing strategies that enhance productivity and accelerate customer service delivery, complemented by excellent interpersonal skills that foster strong working relationships. Recognized healthcare service professional with a successful track record in patient communication and problem resolution, adept at managing inquiries and coordinating with medical teams to ensure smooth service delivery. Known for empathy, active listening, and effective conflict resolution skills, consistently achieving results in high-pressure environments through a strong focus on teamwork and adaptability.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Oregon Health & Sciences University
Portland, OR
04.2022 - 09.2025
- Assisted patients with registration processes, ensuring accurate data entry and compliance with health regulations.
- Scheduled appointments and managed patient inquiries, providing exceptional customer service to enhance patient experience.
- Maintained electronic health record systems, ensuring data integrity and timely updates for patient information accuracy.
- Coordinated with various departments to address patient concerns promptly, enhancing overall satisfaction within the clinic environment.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Handled approx. 40 incoming calls per day while handling other duties, such as; being the point person for scheduling in the Midwifery department.
Front End/Operations Coach
Walmart
Kenai, AK
06.2019 - 10.2021
- Oversee and contribute to the development of a successful team of 62 associates responsible for delivering positive, genuine customer service.
- Spearhead administrative duties with speed and accuracy, such as cash management, auditing, and banking.
- Develop exceptional relationships with hundreds of customers each day, swiftly handling multiple inquiries.
- Assess staff performance, evaluate training needs, and conduct mentoring sessions to improve productivity.
- Steered continuous performance enhancements by coordinating performance reviews to identify gaps and assure compliance with company's policies and procedures.
- Maximized productivity by creating a cohesive work environment and empowering associates.
- Received rapid promotions to roles with increased responsibility, such as Department and Customer Service Manager.
- Reduced expenses and increased revenue by reviewing P&L to drive improvements.
Front End Manager
Kelly Creek Sports Bar and Grill
Gresham, OR
01.2015 - 01.2018
- Led and trained 16-member team and the meticulous provision of excellent customer service.
- Directed effective management of all front-end operations, such as cash and lottery handling, ordering, interviewing, hiring, and scheduling.
- Guaranteed outstanding customer satisfaction by maintaining open communication channels with all clients.
- Augmented productivity by mentoring team and instilling a culture of dedication and accountability.
- Rendered support in implementing a new computer system resulting in faster and more accurate orders and more efficient balancing of server tills.
- Resolved multiple event issues in a timely manner to maintain satisfaction.
School Bus Driver
Evergreen School District
Vancouver, WA
01.2005 - 03.2014
- Ensured student safety during transportation by adhering to established safety protocols and regulations.
- Maintained open communication with school staff and parents regarding schedules and student needs.
- Assisted students in boarding and disembarking safely, providing support to those requiring special assistance.
- Managed daily route planning to optimize efficiency while ensuring timely arrivals at schools and homes.
- Transporting up to 78 students at a time.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
Bachelor of Arts - Healthcare Administration
Warner Pacific College
Portland, ORSome College (No Degree) - Medical Billing And Coding
Everest College
Vancouver, WASkills
- Problem-solving
- Customer service
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Accurate cash handling
- Project management
Timeline
Patient Access Representative
Oregon Health & Sciences University
04.2022 - 09.2025
Front End/Operations Coach
Walmart
06.2019 - 10.2021
Front End Manager
Kelly Creek Sports Bar and Grill
01.2015 - 01.2018
School Bus Driver
Evergreen School District
01.2005 - 03.2014
Bachelor of Arts - Healthcare Administration
Warner Pacific College
Some College (No Degree) - Medical Billing And Coding
Everest College
Qualifications Summary
- Extensive experience in hiring, training, and staff scheduling, cultivating an employee-oriented environment focused on empowerment, productivity, and ongoing development.
- Armed with excellent interpersonal skills with the ability to build strong working relationships and the confidence to make difficult decisions.
- Well-developed computer literacy, including typing skills and Microsoft Office (Word, Excel, and PowerPoint, and the Health care EPIC system); strong capacity to easily learn new systems and skills.