Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Hi, I’m
Maxine Night Courte
Administrative Assistant
Kelso,WA
Summary
Overview
9
years of professional experience
6
years of post-secondary education
Work History
H&R BlockKelso, WA
Customer Service Professional (Seasonal)
02.2023 - 04.2025
Job overview
- Re-hired for three consecutive seasons, demonstrating reliability.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
- Operated in dynamic, high-volume environment to provide skilled assistance to more than 50 customers each day.
CDWAKelso, WA
Home Care Aide
06.2024 - 11.2024
Job overview
- Kept close eye on behavior and emotional responses of client to address concerns and protect from harmful behaviors.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Coordinated reminder schedule to enhance clients day to day quality of life.
Door Dash Inc.Longview, WA
Delivery Driver
01.2022 - 10.2023
Job overview
- Completed on-time deliveries by choosing most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed 800 deliveries with a 4.9-5.0 rating.
Kelso Longview Chamber of CommerceKelso, WA
Social Media Coordinator
08.2021 - 01.2022
Job overview
- Created social media content with consistent content and tone.
- Developed a strong online presence through targeted social media strategies tailored to the Chamber's unique needs.
- Developed campaigns that boosted Instagram reach 40 % in six months.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Allied UniversalPortland, OR
Security Officer
09.2020 - 07.2021
Job overview
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
DPI Security ServicesPortland, OR
Weekend Shift Supervisor
02.2020 - 09.2020
Job overview
- Managed a team of security officers across 30 sites , providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Ensured efficient scheduling to ensure all sites were properly staffed.
Guesthouse InnKelso, WA
Front Desk Night Auditor
12.2019 - 02.2020
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Performed regular property walk-throughs during the night shift, addressing any safety hazards or cleanliness concerns.
Red Lion HotelsKelso, WA
Front Desk Night Auditor
08.2019 - 01.2020
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Performed regular property walk-throughs during the night shift, addressing any safety hazards or cleanliness concerns.
Allied UniversalSeattle, Washington
Security Officer
11.2017 - 08.2018
Job overview
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Secured all entrances of facility prior to beginning shift alone and unlocked facility in the morning before ending shift.
UBET CasinoLongview, Washington
Table Games Dealer
07.2016 - 10.2017
Job overview
- Assisted players with placing bets, educating on game rules on 7 separate games.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
Southern New Hampshire UniversityRemote
MBA from Business Administration
05.2025 - Current
University Overview
Southern New Hampshire UniversityRemote
Bachelor's Degree from Digital Photography
10.2018 - 01.2025
University Overview
- Honor Roll December 2024
- Honor Roll March 2024
- Honor Roll January 2024
- Honor Roll November 2023
- Honor Roll September 2023
- Dean's List Winter 2020
- President's List Fall 2018
Skills
Rapid Learning
undefinedAwards
Awards
- Six Honors acknowledgments
- President's List distinction
- Dean's List recognition
- Graduated with 3.4 Cumulative GPA
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Southern New Hampshire University
MBA from Business Administration
05.2025 - Current
Home Care Aide
CDWA
06.2024 - 11.2024
Customer Service Professional (Seasonal)
H&R Block
02.2023 - 04.2025
Delivery Driver
Door Dash Inc.
01.2022 - 10.2023
Social Media Coordinator
Kelso Longview Chamber of Commerce
08.2021 - 01.2022
Security Officer
Allied Universal
09.2020 - 07.2021
Weekend Shift Supervisor
DPI Security Services
02.2020 - 09.2020
Front Desk Night Auditor
Guesthouse Inn
12.2019 - 02.2020
Front Desk Night Auditor
Red Lion Hotels
08.2019 - 01.2020
Southern New Hampshire University
Bachelor's Degree from Digital Photography
10.2018 - 01.2025
Security Officer
Allied Universal
11.2017 - 08.2018
Table Games Dealer
UBET Casino
07.2016 - 10.2017
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