Janice Palma
Land O' Lakes
Summary
Reliable and detail-oriented team player with a passion for delivering excellent guest service in fast-paced environments. Experienced in handling transactions, assisting customers, and maintaining organized workspaces. Brings strong communication skills, a positive attitude, and a dependable work ethic to a role at Target.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Professional (Seasonal)
H&R BLOCK
02.2026 - Current
- Delivered high-quality customer service in a fast-paced, high-volume environment.
- Managed client intake, scheduling, and front-desk operations efficiently.
- Handled sensitive financial transactions with accuracy and professionalism.
- Resolved client concerns calmly and effectively.
- Maintained organized and accurate records across multiple systems.
- Collaborated with team members to ensure smooth daily operations.
Assistant / Receptionist
Collierville Comfort Services
08.2024 - 10.2025
- Managed high-volume scheduling and customer interactions with strong attention to detail.
- Provided professional support via phone, email, and in-person communication.
- Resolved customer concerns quickly while maintaining a positive experience.
- Maintained accurate and organized records in digital systems.
- Coordinated with team members and vendors to support daily operations.
Sales Associate
LOFT
06.2023 - 08.2023
- Provided friendly and attentive guest service on the sales floor.
- Assisted guests with product selection and answered questions.
- Processed cash and card transactions accurately using POS systems.
- Maintained clean, organized, and well-stocked store displays.
- Worked collaboratively with team members to meet store goals.
- Handled returns and resolved guest issues professionally.
- Supported daily store operations including restocking, merchandising and maintaining visual standards.
Education
High School Diploma -
Gateway Christian Schools
Memphis, TNAssociate of Arts - Nursing
Hillsborough Community College
Tampa, FL05.2029
Skills
- Guest / Customer Service Excellence
- Cash Handling & POS Systems
- Fast-Paced Multitasking
- Team Collaboration
- Attention to Detail
- Conflict Resolution
- Time Management
- Data Entry & Accuracy
- Microsoft Office & Computer Skills
- CPR / AED Certified
Certification
- Basic Life Support (CPR/AED Certified):
Valid through 11/2027
Languages
English
Spanish
Timeline
Customer Service Professional (Seasonal)
H&R BLOCK
02.2026 - Current
Assistant / Receptionist
Collierville Comfort Services
08.2024 - 10.2025
Sales Associate
LOFT
06.2023 - 08.2023
High School Diploma -
Gateway Christian Schools
Associate of Arts - Nursing
Hillsborough Community College
Core Strengths
- Friendly & Approachable
- Strong Work Ethic &
- Flexible & Adaptable in Fast-Paced
- Comfortable Standing/Walking for Long Periods