MAXINE PEREZ
Petco
540 NW Seventh St,FL
29
years of professional experience
Versatile retail manager dedicated to inspiring shared visions and empowering teams. Widely appreciated supervisor developing professional rapport and positively influencing diverse groups. Committed to increasing sales and providing superior customer service.
Work History
General Manager
2 Years 7 Months- Monitored team member performance, conducting evaluations and recommending promotions.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll processes.
- Consulted with human resources regarding personnel questions and staffing needs.
General Manager
1 Year 2 Months- Analyzed performance metrics to identify areas for improvement and drive strategic decisions.
- Led team to exceed sales targets
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Inventory management processes
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Trained and guided team members to maintain high productivity and performance
- Recruited, hired, and trained
- Monitored daily cash discrepancies, inventory shrinkage
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee reviews, training, schedules
Manager
23 Years 4 Months- Shared knowledge and offered guidance to employees and customers.
- Created cooperative team environment that promoted high-performance standards and attainment of goals.
- Enforced adherence to operational guidelines, brand standards, and service expectations.
- Organized and prioritized competing challenges in fast-paced environment.
- Assisted with associate orientation, training and competency evaluation.
- Resolved escalated issues and identified solutions to avoid repeat problems.
- Observed and maintained daily inventory levels based on current sales.
- Monitored employee productivity to provide suggestions for increased service.
- Researched and resolved questions and problems affecting customers, providing timely updates.
- Coached and mentored employees through technical challenges.
- Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion.
Education
High School Diploma - Business
Skills
Delegating work
Effective leader
Cross-functional team leadership
Time management
Team leadership
Multitasking
Organizational skills
Special promotions planning
Manage operations
Budget control
Effective communication
Customer service
LANGUAGES
English
Spanish, Advanced
Timeline
General Manager
Petco
04.2025 - 06.2026Read More
General Manager
Rye Playland
03.2022 - 10.2024Read More
Manager
Perfumania
09.1997 - 01.2021Read More
Franklin K Lane
High School Diploma from Business
Read More