Roselie Pacheco
San Antonio,TX
Summary
Customer-oriented General Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. One year experience in loan office management. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
7
7
years of professional experience
Work History
General Manager
CCFI Titlemax
San Antonio, Texas
09.2023 - Current
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Informed customers of loan application requirements and deadlines.
- Evaluated and approved loan applications based on established criteria.
- Updated client account information and records in company databases.
- Resolved customer inquiries regarding loan status or payment history.
Owner/Managing Partner
Ashlar Trade
San Antonio, TX
10.2021 - Current
- Developed strategic plans to increase profitability and efficiency.
- Set pricing structures according to market and project needs.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Verified and processed invoices for accuracy and completeness of information.
- Maintained accurate records for all accounts payable invoices.
- Processed and sent invoices, adjustments and credit memos to customers.
Store Manager
PLS Check Cashers
San Antonio, TX
01.2022 - 09.2023
- Conducted daily store operations, including opening and closing procedures and cash handling
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and safe inventory balance.
- Prepared monthly KPI BOARD utilizing reports on sales figures, expenses, revenue and controllables.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced safe inventory, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Analyzed financial data to identify trends in sales and profits.
- Monitored the status of collections activities, such as return checks.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and controls relating to daily operations.
- Verified visitor identification and contact details.
- Ensured compliance with all security protocols regarding access control of the premises.
- Maintained accurate records of visitors' check-in and check-out times in logbook system.
- Performed light administrative duties such as filing paperwork, data entry.
- Updated customer database with new contact information as needed.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Front-end Supervisor
Ross Stores
San Antonio, TX
09.2018 - 12.2021
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Ensured adequate staffing levels during peak business hours.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed opening and closing procedures by reconciling sales records and cash transactions .
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
GED -
Navarro Achievement Center
San Antonio, TX07.1999
Skills
- POS Systems
- Store Operations
- Store Merchandising
- Partnership Building
- Team Development
- Shift Scheduling
- Talent Recruitment
- Cash Management
- Friendly and Positive
- Marketing and Promotions
- Delegating Work
- Leadership Development
- Flexible Schedule
- Outstanding Communication Skills
- Budgeting and Cost Control
- Work Planning and Prioritization
- Customer Service
- Reliable
- Policies and procedures
Timeline
General Manager
CCFI Titlemax
09.2023 - Current
Store Manager
PLS Check Cashers
01.2022 - 09.2023
Owner/Managing Partner
Ashlar Trade
10.2021 - Current
Front-end Supervisor
Ross Stores
09.2018 - 12.2021
GED -
Navarro Achievement Center