Hi, I’m
MAXINE SIMONE CREARY
YONKERS,NY
Summary
Diligent Customer Service Specialist with 5 years experience in helping people efficiently with their inquiries.
Professional with strong background in customer interactions and service solutions. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
21
years of professional experience
Work History
Maximus Company
Customer Service Representative IV
01.2023 - Current
Job overview
- Assist customers with inquiries regarding their online accounts
- Communicate in both English and Spanish to reach a broader customer population
- Address and resolve customer complaints in a timely, courteous and professional manner
Maximus Company
Customer Service Representative III
01.2019 - 05.2023
Job overview
- Answering and responding to consumers questions about insurance policies, coverage issues, complaints and general inquiries in a fast-paced call center environment
- Demonstrate Accuracy in processing policy and modifications
- Update clients account in New York State of Health (NYSOH)
- Help enroll consumer in their health plan online or on the phone
English Teacher
03.2004 - 12.2018
Job overview
- Taught English as a second language from elementary to junior high level, and developed diverse curriculum according to each level necessity
- Design lesson plans according to student requirements
- Assess student advancement, offer guidance, cultivate and sustain professional behavior with colleagues, parents and students
Education
College of WestchesterWhite Plains, NY
Bachelor Degree from Healthcare Services Administration
01.2024
University of Panama
Bachelor of Arts from Teaching
12.2008
University of Panama
Bachelor of Arts from Humanity with Specialization in English
12.2005
Panama Labor Education Center
Bachelor Degree from Commerce
12.2000
Skills
- Excellent Team Player
- Proficiency in Microsoft Office
- Customer service
- Critical thinking
- Active listening
- Problem-solving skills
Certificates Training
- Maximus - New York State of Health (NYSOH) Training in Research, 05/01/23
- Maximus - Certificate of Recognition for Excellence, 03/01/20
- Maximus - New York State of Health (NYSOH) Training, 06/01/19
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative IV
Maximus Company
01.2023 - Current
Customer Service Representative III
Maximus Company
01.2019 - 05.2023
English Teacher
03.2004 - 12.2018
University of Panama
Bachelor of Arts from Teaching
University of Panama
Bachelor of Arts from Humanity with Specialization in English
Panama Labor Education Center
Bachelor Degree from Commerce
College of Westchester
Bachelor Degree from Healthcare Services Administration
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