Maxine Weiss
West Palm Beach,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager, Client Development
Saks Fifth Avenue
03.2017 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Onboarded new employees with training and new hire documentation.
Business Manager- Bobbi Brown Cosmetics
Bloomingdales
02.2006 - 03.2017
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Provided exceptional customer service to customers, increasing customer loyalty by 75%.
- Cultivated and strengthened lasting client relationships using followup and booking for events.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Cosmetic Area Selling Manager
Dillard's
06.2004 - 02.2006
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Set weekly goals for 45 inside sales representatives.
Education
Bachelor of Arts - Physical Anthropology
Grant MacEwan University
Edmonton, Alberta2022
Bachelor of Arts - Anthropology
Florida Atlantic University
Boca Raton 2005
Skills
- Goals and Performance
- CRM Software
- Customer Account Review
- Sales Statistics Analysis
- Customer Experience
- Exceptional Multitasking Skills
- HR and Payroll
- Excellent Communication Skills
- Standard Operating Procedures Understanding
- Maximizing Profitability
- Team Leadership
- Staff Training
Timeline
Manager, Client Development
Saks Fifth Avenue
03.2017 - Current
Business Manager- Bobbi Brown Cosmetics
Bloomingdales
02.2006 - 03.2017
Cosmetic Area Selling Manager
Dillard's
06.2004 - 02.2006
Bachelor of Arts - Physical Anthropology
Grant MacEwan University
Bachelor of Arts - Anthropology
Florida Atlantic University