MAXSERLENA PRESLEY
Bushnell,FL
Summary
Home Health Aide position and responsibilities pursuant to company policies and procedures in accordance with all governing Florida Statues. Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional. Responsible and reliable Support Staff manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Support Staff
Compassion Care Services
01.2010 - Current
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Attended training sessions to stay updated on procedures and services.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
Owner/Manager
Medicaid Provider for Agency for Persons With Disabilities State Of Florida
01.2007 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients and client families.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records in compliance with security regulations.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
Education
High School Diploma -
Wildwood High School
Wildwood, FL05.1988
Some College (No Degree) - Medical Transcription
Lake Sumter State College
Leesburg, FLSkills
- Telephone assistance
- Client Transportation
- Support Services
- Office Equipment Maintenance
- Microsoft Office
- Meeting Coordination
- Facility Maintenance
- Business operations procedures
- Paperwork assistance
- Documentation
- Policy Enforcement
- Calendar Management
- Proofreading
- Travel Arrangements
- Employee Communications
Licensureandcertification
- Certified Nursing Assistant, Active
- American Red Cross Health Care Provider, CPR, Current
References
Professional and personal references upon request.
Certification
Home Health Aide
Timeline
Support Staff
Compassion Care Services
01.2010 - Current
Owner/Manager
Medicaid Provider for Agency for Persons With Disabilities State Of Florida
01.2007 - Current
High School Diploma -
Wildwood High School
Some College (No Degree) - Medical Transcription
Lake Sumter State College
Home Health Aide
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