Angela Keith
Newton,IA
Summary
Offering positive attitude and quick learning ability, well-suited for supportive role in dynamic environment. Brings understanding of organizational processes and effective communication, allowing for seamless integration into team tasks. Ready to use and develop problem-solving and time management skills in Support Staff for Medicap Pharmacy.
Overview
10
10
years of professional experience
Work History
Support Staff
Newton Apparel
08.2024 - 11.2024
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Education Associate
Newton Community School District
08.2022 - 05.2024
- Enhanced student comprehension by incorporating hands-on activities and group projects into lesson plans.
- Organized extracurricular activities, promoting social development and teamwork skills among students.
- Provided constructive feedback to students through timely grading of assignments, facilitating consistent improvement.
- Engaged in ongoing professional development opportunities, staying current on best practices in education and pedagogy.
Food Service Worker
Newton Community School District
03.2017 - 05.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Clerk/Cashier
HyVee
10.2014 - 04.2017
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Administrative Assistant
Des Moines Area Community College
Newton, IAHigh School Diploma -
Newton High School
Newton, IA05-1996
Skills
- Telephone assistance
- Office equipment maintenance
- Microsoft office
- Policy enforcement
- Clerical support
- Confidentiality
- Spreadsheet development
- Supply inventory control
- Customer relations and communications
- Filing and data archiving
- Records management
- Spreadsheet management
- Payment distribution
- Dictation and transcription
- Administrative support
- High volume phone inquiries
- Critical thinking
- Billing and coding
- Multi-line telephone systems
- Teamwork
- Fast learner
- Customer service
Timeline
Support Staff
Newton Apparel
08.2024 - 11.2024
Education Associate
Newton Community School District
08.2022 - 05.2024
Food Service Worker
Newton Community School District
03.2017 - 05.2022
Clerk/Cashier
HyVee
10.2014 - 04.2017
No Degree - Administrative Assistant
Des Moines Area Community College
High School Diploma -
Newton High School