Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Garcia

Pueblo,CO

Summary

Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional. Responsible and reliable [Job Title] manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

4
4
years of professional experience

Work History

Support Staff

Health Solutions
09.2022 - Current
  • Attended training sessions to stay updated on procedures and services.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Followed up with customers to verify satisfaction and address outstanding concerns.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Assisted employees with making copies, sending faxes, and filing paperwork.
  • Resolved customer complaints with diplomatic and courteous communication.
  • Maintained detailed knowledge of company products and services to provide comprehensive support.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Medical Records Specialist

Health Solutions
09.2022 - Current
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Kept accurate log of requests for medical information and records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records in compliance with security regulations.
  • Maintained patient confidence by keeping patient records information confidential.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Followed up with patients about medical and healthcare processes.
  • Maintained relationships with medical providers, suppliers and reporters.
  • Monitored legal and financial statuses of various offices.
  • Oversaw insurance cost reporting.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Residential Counselor

Crossroads Turning Points
04.2020 - 09.2022
  • Monitored and documented client progress toward meeting goals and objectives.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Coordinated with other professionals to develop interdisciplinary treatment plans.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.

Education

Associate of Science - Forensic Psychology

Grand Canyon University
Phoenix, AZ
10.2024

Bachelor of Arts - Criminology And World Languages in Spanish

Colorado State University - Pueblo
Pueblo, CO
12.2022

Skills

  • Business Operations Procedures
  • Clerical Support
  • Paperwork Assistance
  • Client Transportation
  • Support Services
  • Opening and Closing Procedures
  • Telephone Assistance
  • Calendar Management
  • Document Retrieval
  • Customer Service
  • Records Management
  • Recordkeeping
  • Scheduling
  • Data Entry
  • Invoice Processing
  • Document Conversion

Timeline

Support Staff

Health Solutions
09.2022 - Current

Medical Records Specialist

Health Solutions
09.2022 - Current

Residential Counselor

Crossroads Turning Points
04.2020 - 09.2022

Associate of Science - Forensic Psychology

Grand Canyon University

Bachelor of Arts - Criminology And World Languages in Spanish

Colorado State University - Pueblo
Claudia Garcia