Tiffany Koonce
Crete,IL
Summary
Proven track record of enhancing office operations and customer satisfaction at the State of Illinois- Criminal Department , adept in Microsoft Office and client relations. Streamlined transcript request processes, boosting efficiency, and maintained confidentiality, showcasing strong organizational and communication skills. Achieved significant improvements in service delivery and administrative support.
Overview
10
10
years of professional experience
Work History
Support Staff
State of Illinois- Criminal Department
08.2023 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the Court Reporters Office
- Provided administrative support to the Court Reporters contributing a smooth operation of handling transcripts request and collecting money.
- Communicated with SAD’s and private attorneys on behalf of the Court Reporters.
- Processing transcripts requests
- Assisted in managing schedules and maintaining calendars.
- Handled confidential information with discretion and making sure it’s give to the person who it belongs to.
Packer
Amazon
01.2022 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Letter Carrier
USPS
12.2014 - 12.2022
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Education
Associate Of Applied Science - Medical Assistant/
Robert Morris University - Illinois
Chicago, ILSkills
- Telephone assistance
- Support Services
- Office Equipment Maintenance
- Microsoft Office
- Meeting Coordination
- Business operations procedures
- Check-ins
- Documentation
- Opening and closing procedures
- Policy Enforcement
- Calendar Management
- Proofreading
- Clerical Support
- Employee Communications
- Spreadsheet development
- Customer relations and communications
- Business Administration
- Filing and data archiving
Timeline
Support Staff
State of Illinois- Criminal Department
08.2023 - Current
Packer
Amazon
01.2022 - Current
Letter Carrier
USPS
12.2014 - 12.2022
Associate Of Applied Science - Medical Assistant/
Robert Morris University - Illinois
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