Maxwell Arbour
Knoxville,TN
Summary
Accomplished Manager and Marketing Consultant with a proven track record at Balter Beerworks, enhancing operational efficiency and spearheading targeted marketing strategies to boost revenue. Expert in Partnership Development and Multitasking, with a knack for leveraging Cross-Functional Teamwork and Computer Skills to drive project success and improve customer retention.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Balter Beerworks
07.2020 - Current
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Developed and remained accountable for food safety, quality, consistency and adherence to standards.
- Managed approximately 70 team members scheduling, training, and evaluations.
- Managed brand standards by implementing consistent thorough training.
- Evaluated and developed other managers and future leaders.
- In charge of all purchasing of liquor and NA products for the bar revenue center working to keep COGs within budget.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
- In charge of all hiring, onboarding, and training.
- Oversaw budgets, internal billings, entering of invoices and monthly P&L to achieve financial goals.
Bartender
Copper Cellar
08.2016 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server/Bartender
Innisbrook Golf Resort
11.2014 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Marketing Consultant
PostcardMania
08.2012 - 10.2014
- Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
- Increased customer retention by actively listening to concerns and providing tailored solutions.
- Managed high call volume while maintaining professional demeanor and exceptional service levels.
- Collaborated with cross-functional teams to address and resolve customer concerns.
- Coordinated effectively with other departments when needed to resolve complex client situations seamlessly.
Education
Associate of Arts -
St. Petersburg College
Clearwater, FL2011
Skills
- Inventory Control
- Leadership
- Food Safety
- Purchasing
- Evaluations
- Hiring & Onboarding
- P&L Management
- B2B Sales
Certification
- ServSafe Food Handler's Certification
Timeline
Manager
Balter Beerworks
07.2020 - Current
Bartender
Copper Cellar
08.2016 - 08.2020
Server/Bartender
Innisbrook Golf Resort
11.2014 - 07.2016
Marketing Consultant
PostcardMania
08.2012 - 10.2014
Associate of Arts -
St. Petersburg College
- ServSafe Food Handler's Certification
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