Summary
Overview
Work History
Education
Skills
References
Timeline
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Maxwell Catlow

Indianapolis,IN

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly with excellent customer relationship management skills across a variety of industries. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Assistant Sample Management Handler

LabCorp
Greenfield, IN
05.2024 - Current
  • Protocol Interpretation with guidance.
  • Perform daily tasks including sample receipt, processing, and storage of samples.
  • Label creation, labelling of collection tubes and/or vials.
  • Communicate sample discrepancies with appropriate parties involved within the Test Facility.
  • Order supplies when necessary or notify appropriate personnel.
  • Perform all tasks in compliance with Good Laboratory Practice Regulations (GLPs) and Standard Operating Procedures (SOPs).
  • Assist with appropriate storage placement conditions for all incoming samples per protocol requirements.
  • Clean/Maintain freezers
  • Perform data-entry/documentation to maintain accurate status of all sample processing.
  • Maintain appropriate documentation of raw data in secured areas and copies within the facility.
  • Maintain processing records and inventory of required samples per protocol requirements.

E-Sports Team Broadcaster

Kraken Krew
Indianapolis, IN
11.2022 - Current
  • Developed marketing plans for upcoming events related to the team.
  • Maintained records of player contracts and financial transactions related to the team's activities.
  • Conducted interviews with potential new members of the E-Sports team.
  • Analyzed data from past tournaments to make informed decisions about future events.
  • Organized tournaments online to promote the brand of the E-Sports team.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Delegated work to staff, setting priorities and goals.

Area Manager

Zoe Facility Services
Greenwood, IN
06.2022 - 09.2022
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Created weekly schedules for staff members to ensure proper coverage in all areas.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Ensured that all required health, safety, sanitation regulations are followed by staff members.

Valet Parking Attendant

Parking Management Services Inc
Indianapolis, IN
01.2021 - 01.2023
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Handled customer complaints in a professional manner while striving to provide satisfactory resolution.
  • Responsible for keeping track of all incoming and outgoing vehicles using Opera Property Management System by Oracle.
  • Handled account payments, collected cash and processed credit card charges using POS system.
  • Conducted regular inspections of assigned areas to identify potential hazards or safety concerns.

Food Delivery Driver

DoorDash
Indianapolis, IN
04.2020 - Current
  • Delivered goods in a timely fashion with a 100% completion rate.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Contacted customers prior to delivery to coordinate delivery times..
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Resolved customers' complaints regarding products or services.

Education

High School Diploma -

Franklin Central High School
Indianapolis, IN
05.2020

Skills

  • Proficiency in Microsoft Office Suite, Workday, Citrix
  • Ability to work well independently as well as with a team
  • Verbal and written communication
  • Time management
  • Data management

References

References available upon request.

Timeline

Assistant Sample Management Handler

LabCorp
05.2024 - Current

E-Sports Team Broadcaster

Kraken Krew
11.2022 - Current

Area Manager

Zoe Facility Services
06.2022 - 09.2022

Valet Parking Attendant

Parking Management Services Inc
01.2021 - 01.2023

Food Delivery Driver

DoorDash
04.2020 - Current

High School Diploma -

Franklin Central High School

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Maxwell Catlow