Maxwell Cute
Johnston
Summary
I am currently a dynamic insurance broker with a proven track record at Karma Financial, excelling in client relationship management and sales negotiation. Expert in insurance policy analysis, I drive customer retention and achieve sales targets through strategic lead generation and personalized service, ensuring clients receive optimal coverage tailored to their needs. I'm goal-oriented, professional, and effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced working with regulatory limits and department standards to handle requirements via email, letters, telephone calls, and in person. Generating new business by selling various insurance plans to meet the clients' needs and goals. These experiences have helped me structure a strong mindset in future fields of work, both in and out of the workplace. I am certified in Excel, and I have a background in the business field, as well as economics and business management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Broker
Karma Financial
Johnston
11.2024 - Current
- Provided advice to customers on insurance-related matters.
- Responded to customer inquiries and problems to promote great service.
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Called or emailed lapsed clients to inquire about continuing needs.
- Coded claims forms and mediated disputes between carriers and clients.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
- Achieved repeat business and referrals through personalized services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Analyzed financial data related to insurance products to ensure accuracy of information.
- Provided information and answered questions via personal meetings, telephone calls, and email.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Promoted client retention through high-quality service and follow through.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Sought out new clients and developed clientele by networking to find new customers.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Developed life insurance and commercial insurance leads to meet monthly sales targets.
Sales Associate
GNC Live Well
Cranston
02.2023 - 01.2025
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Tracked sales performance metrics to identify trends in market place.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
LaSalle Academy
Providence, RI06-2022
Some College (No Degree) - Sociology
Boston College
Chestnut Hill, MASkills
- Insurance policy analysis
- Claims processing
- Sales negotiation
- Customer retention
- Risk assessment
- Lead generation
- Client relationship management
- Financial analysis
Affiliations
- Heavily active in fitness
- Enjoy outdoor activities such as surfing/snowboarding
- Enjoy exploring new places/ going on travel trips
Accomplishments
- High school All-State Hockey Athlete
- High school All-Division Hockey Athlete
- High school All-State track
- High school All-American Track
- LaSalle Lou Cimini Award recipient for Athletic Leadership
- 2022 LaSalle Male Athlete of the Year recipient
- 2022-2024 Collegiate Athlete at Boston College
Certification
- Microsoft Excel certified
- RI, PA, IN, WA, NC, VA, OH, SC Licensed Insurance agent
My Goal
I have always been open to new areas of work, I have a drive from my educational and athletic background that has made me who I am today. I have accumulated much experience through previous jobs but namely being a full time life insurance broker while being a full time student at Boston College. I am eager to always do more and bring more out of those around me. With a background in business, economics, insurances and sociology I will bring all of those accolades to light and ensure I execute tasks needed to help the performance of me and those around me to succeed in any field.
Timeline
Insurance Broker
Karma Financial
11.2024 - Current
Sales Associate
GNC Live Well
02.2023 - 01.2025
High School Diploma -
LaSalle Academy
Some College (No Degree) - Sociology
Boston College
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