Maxwell Dell
Charlottesville,VA
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
4
4
years of professional experience
Work History
Cashier
Harris Teeter
Charlottesville, VA
05.2023 - 09.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Domino's Pizza
Charlottesville VA
04.2022 - 09.2022
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service/ Food Service Worker
Ivy Roadhouse
Charlottesville, VA
09.2021 - 04.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Stock Person
Walmart
Waynesboro, VA
03.2020 - 10.2020
- Participated in physical inventory counts periodically, verifying the accuracy of electronic records against actual merchandise quantities on hand.
- Kept work areas neat, clean and free from debris.
- Recorded daily activities for inventory control.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Western Albemarle High School
Crozet, VA06.2022
Skills
- Product Scanning
- Pricing and Markdowns
- Proficient in Computers
- Highly Technical
- Problem-Solving
- Patience and Empathy
- Cash Handling
- Organizational abilities
- Decision Making Aptitude
Timeline
Cashier
Harris Teeter
05.2023 - 09.2023
Customer Service Representative
Domino's Pizza
04.2022 - 09.2022
Customer Service/ Food Service Worker
Ivy Roadhouse
09.2021 - 04.2022
Stock Person
Walmart
03.2020 - 10.2020
High School Diploma -
Western Albemarle High School