Summary
Overview
Work History
Education
Skills
Timeline
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Maxwell Dell

Charlottesville,VA

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

4
4
years of professional experience

Work History

Cashier

Harris Teeter
05.2023 - 09.2023
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Representative

Domino's Pizza
04.2022 - 09.2022
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service/ Food Service Worker

Ivy Roadhouse
09.2021 - 04.2022
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Reduced wait times for guests by expediting food delivery from kitchen to tables.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Stock Person

Walmart
03.2020 - 10.2020
  • Participated in physical inventory counts periodically, verifying the accuracy of electronic records against actual merchandise quantities on hand.
  • Kept work areas neat, clean and free from debris.
  • Recorded daily activities for inventory control.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Education

High School Diploma -

Western Albemarle High School
Crozet, VA
06.2022

Skills

  • Product Scanning
  • Pricing and Markdowns
  • Proficient in Computers
  • Highly Technical
  • Problem-Solving
  • Patience and Empathy
  • Cash Handling
  • Organizational abilities
  • Decision Making Aptitude

Timeline

Cashier

Harris Teeter
05.2023 - 09.2023

Customer Service Representative

Domino's Pizza
04.2022 - 09.2022

Customer Service/ Food Service Worker

Ivy Roadhouse
09.2021 - 04.2022

Stock Person

Walmart
03.2020 - 10.2020

High School Diploma -

Western Albemarle High School

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Maxwell Dell