Hi, I’m
Tanya Taylor
Goodwill
Little Rock,AR
Overview
1
years of professional experience
Work History
Goodwill Store
Cashier
2023.09 - Current (2 education.years_Label & 10 education.months_Label)
Job overview
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Total Home Maintenance Cleaning Services
Project Manager, Project Coordinator
2013.01 - 2023.09 (10 education.years_Label & 8 education.months_Label)
Job overview
- Provided detailed project status updates to stakeholders and executive management.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Prepared and submitted project invoices for review and approval.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented strategic project plans to meet business objectives.
- Developed and implemented project plans and budgets to ensure successful execution.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and initiated projects, managed costs, and monitored performance.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
WALMART, Walmart
Cashier, Consumables
2021.10 - 2023.06 (1 education.year_Label & 8 education.months_Label)
Job overview
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to customers, increasing revenue.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Learned duties for various positions and provided backup at key times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Set up new sales displays each week with fresh merchandise.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Worked with floor team and managers to meet wide range of customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
Nevada High School Rosston, AR
High School Diploma from High School Diploma
05.1997
University Overview
Skills
- Records Maintenance
- Return and Exchange Processing
- Point of Sale proficiency
- Money Handling
- Cash Management
- Cash handling expertise
- Merchandise Restocking
- Drawer balancing
- Basic Math Competence
- Merchandise Packaging
- Inventory Management
- Product Location
- Cooperative Attitude
- Professionalism and Courtesy
- Patience and Empathy
- ID Verification
- Cleaning and sanitizing
- Reliable and Responsible
- Cash register systems
- Coin and Currency Counting
- Refund handling
- Purchase assistance
- Reliability and punctuality
- Work Ethic and Integrity
- Product Recommendations
- Till Counting
- Guest inquiries
- Product Scanning
- Inventory Stocking
- Total Payment Calculation
- Team Collaboration
- Product restocking
- Written and verbal communication
- Returns processing
- Refunds and exchanges
- Cash Register Operation
- Retail Merchandising
- Customer Service
- Customer Assistance
- Drawer management
- Customer Relations
Timeline
Cashier
Goodwill Store
2023.09 - Current (2 education.years_Label & 10 education.months_Label)
Cashier, Consumables
WALMART, Walmart
2021.10 - 2023.06 (1 education.year_Label & 8 education.months_Label)
Project Manager, Project Coordinator
Total Home Maintenance Cleaning Services
2013.01 - 2023.09 (10 education.years_Label & 8 education.months_Label)
Nevada High School
High School Diploma from High School Diploma