Maxwell Goll
Batavia,NY
Summary
Dynamic leader with a proven track record at Five Guys, adept in operations management and team building. Excelled in enhancing sales and profitability through innovative strategies and fostering strong relationships. Skilled in problem resolution and food safety, ensuring top-notch service and efficiency.
Overview
3
3
years of professional experience
Work History
General Manager
Five Guys
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers and vendors to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
Shift Manager
Five Guys
12.2022 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
Fabricator
Ajay Glass
08.2021 - 05.2022
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Ensured a safe working environment by adhering to safety protocols and maintaining properly functioning equipment.
Education
No Degree - General Studies
Genesee Community College
Batavia, NYHigh School Diploma -
Attica High School
Attica, NY06-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Inventory control
- Goal setting
- Multiple perfect steritech audits
Timeline
General Manager
Five Guys
01.2024 - Current
Shift Manager
Five Guys
12.2022 - 01.2024
Fabricator
Ajay Glass
08.2021 - 05.2022
No Degree - General Studies
Genesee Community College
High School Diploma -
Attica High School
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