Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcie L. Maxwell

Syracuse,New York

Summary

Versatile Medical Customer Service Representative known for providing exceptional professional service. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff. Ready to bring 6 years of relevant work experience to your team.

Overview

27
27
years of professional experience

Work History

Medical Customer Service Representative

KOPP Billing
06.2018 - Current
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
  • Update and maintain accurate patient record in the healthcare facility's database for example EPIC Hospital System for MVHS, and Slocum Dixon, Meditech for Oneida Hospital, and Oswego Hospital, and Handled Auburn Medical Hospital accounts.

SENIOR TELLER

M&T BANK CORPORTION
01.2005 - 04.2018
  • Main responsibilities were to provide excellent customer service, As the Teller Line Supervisor I Conducted commercial transactions Including deposits, withdrawals, loan payments and check cashing
  • Encouraging staff to meet the current referral Goals, servicing the ATM as the single custodian, servicing the Main Cash Vault as the single custodian
  • Making sure branch adhered to Current Audit Procedures and guidelines.

ASSISTANT MANAGER

ASHLEY STEWART WOMEN
01.1999 - 01.2005
  • Managed a staff of 15 sales associates
  • Controlled payroll and weekly schedule Execute new floor-sets with home office staff Implemented new marketing techniques and worked closely with buyers with selecting merchandise Process shipments entering and exiting stores Created a successful work atmosphere

CUSTOMER SERVICE/SALES

SALLYS BEAUTY SUPPLY
01.1998 - 01.1999
  • Beauty professional, helped customer with selecting products Completed closing and opening procedures Supervised staff when management was not present

Education

High School Diploma -

Corcoran Senior High
06.1994

Metropolitan School of The Arts
06.1990

Skills

  • Active listening abilities
  • Professionalism and Courtesy
  • Patient Confidentiality Compliance
  • Insurance Verification
  • Problem-Solving

Timeline

Medical Customer Service Representative

KOPP Billing
06.2018 - Current

SENIOR TELLER

M&T BANK CORPORTION
01.2005 - 04.2018

ASSISTANT MANAGER

ASHLEY STEWART WOMEN
01.1999 - 01.2005

CUSTOMER SERVICE/SALES

SALLYS BEAUTY SUPPLY
01.1998 - 01.1999

High School Diploma -

Corcoran Senior High

Metropolitan School of The Arts
Marcie L. Maxwell