Marcie L. Maxwell
Syracuse,New York
Summary
Versatile Medical Customer Service Representative known for providing exceptional professional service. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff. Ready to bring 6 years of relevant work experience to your team.
Overview
27
27
years of professional experience
Work History
Medical Customer Service Representative
KOPP Billing
06.2018 - Current
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Update and maintain accurate patient record in the healthcare facility's database for example EPIC Hospital System for MVHS, and Slocum Dixon, Meditech for Oneida Hospital, and Oswego Hospital, and Handled Auburn Medical Hospital accounts.
SENIOR TELLER
M&T BANK CORPORTION
01.2005 - 04.2018
- Main responsibilities were to provide excellent customer service, As the Teller Line Supervisor I Conducted commercial transactions Including deposits, withdrawals, loan payments and check cashing
- Encouraging staff to meet the current referral Goals, servicing the ATM as the single custodian, servicing the Main Cash Vault as the single custodian
- Making sure branch adhered to Current Audit Procedures and guidelines.
ASSISTANT MANAGER
ASHLEY STEWART WOMEN
01.1999 - 01.2005
- Managed a staff of 15 sales associates
- Controlled payroll and weekly schedule Execute new floor-sets with home office staff Implemented new marketing techniques and worked closely with buyers with selecting merchandise Process shipments entering and exiting stores Created a successful work atmosphere
CUSTOMER SERVICE/SALES
SALLYS BEAUTY SUPPLY
01.1998 - 01.1999
- Beauty professional, helped customer with selecting products Completed closing and opening procedures Supervised staff when management was not present
Education
High School Diploma -
Corcoran Senior High
06.1994
Metropolitan School of The Arts
06.1990
Skills
- Active listening abilities
- Professionalism and Courtesy
- Patient Confidentiality Compliance
- Insurance Verification
- Problem-Solving
Timeline
Medical Customer Service Representative
KOPP Billing
06.2018 - Current
SENIOR TELLER
M&T BANK CORPORTION
01.2005 - 04.2018
ASSISTANT MANAGER
ASHLEY STEWART WOMEN
01.1999 - 01.2005
CUSTOMER SERVICE/SALES
SALLYS BEAUTY SUPPLY
01.1998 - 01.1999
High School Diploma -
Corcoran Senior High
Metropolitan School of The Arts
Similar Profiles
Judith MonroeJudith Monroe
Purchasing Agent at Kopp Glass, IncPurchasing Agent at Kopp Glass, Inc
PAMELA MUROKIPAMELA MUROKI
FINANCIAL DIRECTOR at COLORADO FOR KOPPFINANCIAL DIRECTOR at COLORADO FOR KOPP
Asher WoodAsher Wood
Lead Carpenter at Kopp ConstructionLead Carpenter at Kopp Construction
Andrew RudisillAndrew Rudisill
Digital Asset Manager at Self-employedDigital Asset Manager at Self-employed
Andreanna BaptisteAndreanna Baptiste
Externship 2 Line Cook at Applebee's Grill + BarExternship 2 Line Cook at Applebee's Grill + Bar