Max Potter
Cincinnati,OH
Summary
Dynamic professional with a solid background in customer relations and team building. Known for resolving complex issues and fostering a collaborative environment, resulting in improved service quality and customer satisfaction. Eager to leverage skills to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
General Manager
Skyline Chili
Cincinnati, OH
08.2022 - Current
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented staff training programs, enhancing team performance and operational efficiency.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
CSR, Sales
LaRosa's Pizzeria
Cincinnati, OH
03.2019 - 03.2020
- Assisted customers with menu selections and order placements, enhancing overall dining experience.
- Processed transactions accurately using point-of-sale systems, maintaining financial integrity.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
- Trained new staff on operational procedures and customer service standards.
Education
High School Diploma -
Three Rivers High School
Cincinnati, OH05-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Verbal and written communication
- Employee development
- Client relations
Timeline
General Manager
Skyline Chili
08.2022 - Current
CSR, Sales
LaRosa's Pizzeria
03.2019 - 03.2020
High School Diploma -
Three Rivers High School
Louis Armstrong Award
This the top senior jazz award, given in high school to one student once per year. This award recognizes outstanding performance in jazz.