Maxwell Santiago
Summary
Dedicated Service Representative with a strong background in customer relationship management and reporting accuracy. Skilled in training new staff and maintaining meticulous service records, ready to drive improvements in customer satisfaction and operational support.
Overview
8
8
years of professional experience
Work History
Assistant Supervisor of Logistics
First Aid and Safety Patrol
Lebanon
05.2022 - Current
- Trained new team members on safety protocols and procedures to promote a safe work environment.
- Coordinated daily schedules to optimize coverage and support operational efficiency.
- Facilitated communication between team members and supervisors to streamline workflow.
- Filed paperwork and submitted reports to upper management.
Service Representative
Continental Health Equipment
Ephrata
11.2017 - 06.2022
- Assisted customers with equipment inquiries and service requests to ensure timely resolutions.
- Maintained accurate records of customer interactions and service history, contributing to enhanced support quality.
- Trained new staff on customer service protocols and equipment knowledge to improve team readiness.
- Upheld strict standards for quality and performance.
Education
High School Diploma -
JP McCaskey East Highschool
Lancaster05-2012
Skills
- Logistics optimization
- Workflow coordination
- Reporting accuracy
- Customer relationship management
- Employee training
- Attention to detail
- Service record maintenance
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Supervisor of Logistics
First Aid and Safety Patrol
05.2022 - Current
Service Representative
Continental Health Equipment
11.2017 - 06.2022
High School Diploma -
JP McCaskey East Highschool