Summary
Overview
Work History
Education
Skills
Timeline
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Maxwell Smallwood

Saint Peters ,MO

Summary

Dynamic and adaptable professional with a proven track record at Topgolf, excelling in customer service and cash handling. Recognized for enhancing guest satisfaction through effective communication and problem-solving skills. Trained new employees, fostering a collaborative team environment while maintaining operational efficiency. Committed to creating welcoming experiences for all guests.

Overview

9
9
years of professional experience

Work History

Bayhost/Event Ambassador

Topgolf
12.2018 - Current
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Answered guest questions with responses about menu, promotions, and gameplay.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Collaborated with team members to maintain efficient operations and seamless transitions between shifts.
  • Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
  • Trained new employees on company policies, procedures, and service standards, facilitating their integration into the team.
  • Followed procedures to correctly handle cash, credit and gift certificate transactions.
  • Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.

Retail Cashier

Pro Image Sports
09.2016 - 12.2018
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.

Education

High School Diploma -

Francis Howell North
Saint Charles, MO

Skills

    -Attentiveness

    -Problem solving

    -Communication

    -Active listener

    -Creativity

    -Adaptability

Timeline

Bayhost/Event Ambassador

Topgolf
12.2018 - Current

Retail Cashier

Pro Image Sports
09.2016 - 12.2018

High School Diploma -

Francis Howell North

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Maxwell Smallwood