Maxwell Smith
Westlake,Ohio
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
4
4
years of professional experience
Work History
Valet
Westwood Country Club
05.2021 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Cashier Manager
Marcs Grocery
11.2019 - 12.2021
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Education
High School Diploma -
Westlake High School
Westlake, OH05.2022
Skills
- Customer Inquiries
- Customer Service Excellence
- Critical Thinking
- Dynamic Communication Skills
- Creative Solutions
- Verbal and Written Communication
- Time Management
- Customer Service
- Sales Trends
- Listening Skills
Timeline
Valet
Westwood Country Club
05.2021 - Current
Cashier Manager
Marcs Grocery
11.2019 - 12.2021
High School Diploma -
Westlake High School
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