Maxwell Spencer
Geneva,IL
Summary
Dynamic General Manager with a proven track record at Bar Louie, excelling in operations management and team building. Cultivated strong client relationships and implemented strategies that boosted sales by 45%. Renowned for exceptional problem resolution skills and fostering a positive work environment, ensuring high employee satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Bar Louie Dearborn Station
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender Supervisor
The Hive Tavern and Eatery
10.2022 - 01.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Bar Manager
Bar Louie Bolingbrook
07.2020 - 01.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Bachelor of Science - Mathematics Education
Northern Illinois University
Dekalb, IL05-2026
Associate of Applied Science - Mathematics
Waubonsee Community College
Sugar Grove, IL05-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Achieved lowering our overall loss in inventory by 80%.
- Achieved highest in brand for sales percent increase through effective hiring and staffing.
Certification
- Food Handlers Certification, Serve Safe - 10/2027
- Illinois Basset License - 10/2027
- Food Handlers Management License, Always Food Safe - 10/2028
- Allergen Awareness, Always Food Safe - 10/2028
Timeline
General Manager
Bar Louie Dearborn Station
01.2024 - Current
Bartender Supervisor
The Hive Tavern and Eatery
10.2022 - 01.2024
Bar Manager
Bar Louie Bolingbrook
07.2020 - 01.2024
Bachelor of Science - Mathematics Education
Northern Illinois University
Associate of Applied Science - Mathematics
Waubonsee Community College
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