MAXWELL SUDDENDORF
Brooklyn,NY
Summary
Experienced Account Manager with a strong background in phone sales and business development. Skilled in building rapport with and maintaining customers while pursuing new opportunities to grow business. Proficient in both customer and user level interfacing with strong CRM, Quickbooks, and AI experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Key Accounts Manager
Custom Pro Logistics
05.2020 - 09.2024
- Managed 20 accounts with 100 to 200 daily calls and emails and up to 500 daily data points.
- Negotiated with business decision makers to generate new income revenue.
- Increased accounts' revenue year over year by meeting or exceeding quarterly KPIs
- Worked with Salesforce, Quickbooks, Microsoft Office, and AI tools to streamline internal processes to increase sales opportunities company-wide.
- Took charge of training new hires due to software and sales process expertise.
- Streamlined internal processes to ensure timely delivery of products and services to clients.
Head of Event Staff
The Monastery Event Center
05.2014 - 07.2020
- Provided top level customer service at professional events attended by 300 or more people
- Managed 20-25 daily staff role and work assignments
Writing Center Consultant
Ohio State University Writing Center
01.2016 - 12.2018
- Served as an expert in the field of writing available to interface with students with levels ranging from undergrad to thesis and published fiction writing
Education
Bachelor of Arts - English: Writing, Rhetoric
Ohio State University
Columbus, OH12.2018
Skills
- Contract Negotiation
- Sales Lifecycle Management
- Business Development
- Account Retention
- Excel: VLOOKUP, Pivot Tables
- CRM Proficiency
Certification
Securities Industry Essentials Exam - 11/16/2024
Affiliations
- American Riichi Association - National Board Member
- Riichi Nomi NYC - Training Officer
Timeline
Key Accounts Manager
Custom Pro Logistics
05.2020 - 09.2024
Writing Center Consultant
Ohio State University Writing Center
01.2016 - 12.2018
Head of Event Staff
The Monastery Event Center
05.2014 - 07.2020
Securities Industry Essentials Exam - 11/16/2024
Bachelor of Arts - English: Writing, Rhetoric
Ohio State University
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