MAXWELL SUDDENDORF
Brooklyn,NY
Summary
Experienced Account Manager with a strong background in phone sales and timely problem solving. Skilled in building rapport with and maintaining customers while pursuing new opportunities to grow business. Proficient in both customer and user level interfacing with strong CRM, Quickbooks, and AI experience.
Overview
9
9
years of professional experience
Work History
Key Accounts Manager
Custom Pro Logistics
05.2020 - 09.2024
- Managed 20 accounts with 100 to 200 daily calls and emails and up to 500 daily data points.
- Negotiated with business decision makers to generate new income revenue.
- Increased accounts' revenue year over year by meeting or exceeding quarterly KPIs
- Eased Customer-Client tensions with timely responsiveness and a solution oriented approach
- Worked with Salesforce, Quickbooks, Microsoft Office, and AI tools to streamline internal processes to increase sales opportunities company-wide.
- Took charge of training new hires due to software and sales process expertise.
- Streamlined internal processes to ensure timely delivery of products and services to clients.
Writing Center Consultant
Ohio State University Writing Center
01.2016 - 12.2018
- Served as an expert in the field of writing available to interface with students with levels ranging from undergrad to thesis and published fiction writing
- Developed strong rapport with clients and scored in the top 3 on anonymous client surveys
Education
Bachelor of Arts - English: Writing, Rhetoric
Ohio State University
Columbus, OH12.2018
Skills
- Contract Negotiation
- Sales Lifecycle Management
- Business Development
- Account Retention
- Customer Service
- Technical Support
- Phone and Email Communication
- Microsoft Office and Google Suite
- Problem-Solving
- CRM Proficiency
Affiliations
- American Riichi Association - National Board Member
- Riichi Nomi NYC - Training Officer
Timeline
Key Accounts Manager
Custom Pro Logistics
05.2020 - 09.2024
Writing Center Consultant
Ohio State University Writing Center
01.2016 - 12.2018
Bachelor of Arts - English: Writing, Rhetoric
Ohio State University
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